Product Support Representative III

3 weeks ago


Pune, India UKG Full time

As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.

Job Responsibilities:
Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence.
Maintain a high-level understanding of the extensive UKG product suite
Create and dispatch cases/tickets to the appropriate queue
Confirm and/or update customer contact information accurately
Monitor the customer self-ticket creation queue and provide timely assistance
Collaborate across teams to on-call technicians for urgent customer issues
Adhere to standard operating procedures and policies
Participate in assigned project work as necessary

Required Qualifications:
Proficient in English, with strong verbal and written communication skills.
Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
1-3 years of customer service experience.
Highly motivated and team-oriented
Prior inbound phone support
Bachelors degree required: BCom, BA, BSc



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