Reverse Logistics Executive

2 days ago

Mumbai, India Snaphunt Full time

The Role: We are looking for a proactive and process-driven Reverse Logistics Associate to take complete ownership of our reverse logistics operations from a customer support perspective. This individual will play a crucial role in enhancing customer satisfaction, reducing return losses, and optimizing the reverse logistics lifecycle by handling return/refund cases, managing RTO (Return to Origin) orders, and building scalable, efficient processes. Key Responsibilities :  Customer Communication & Conversion: Proactively reach out to customers who have initiated return/refund requests via calls and messages. Persuasively convert return/refund requests into exchanges by understanding customer concerns and offering suitable resolutions. Ensure timely follow-ups and maintain a high conversion rate of returns to exchanges. RTO Order Recovery: Call customers whose orders have been marked as RTO to understand the reason for non-delivery. Resolve delivery issues and ensure successful redelivery of RTO orders through proactive customer engagement. Process Optimization: Own and improve the end-to-end reverse logistics process, identifying gaps and implementing best practices. Collaborate with operations, warehouse, and courier partners to streamline return pickups, refunds, and reshipment. Create SOPs and feedback loops to reduce return rates and improve customer satisfaction. Reporting & Analysis: Track and report key reverse logistics metrics such as return rates, RTO recovery, and exchange conversion rates. Share actionable insights with the team to drive continuous improvement. Ideal Profile: Requirements : 1-3 years of experience in customer support, logistics, or operations roles; eCommerce experience is a plus. Strong communication and negotiation skills in English and Hindi. Customer-first mindset with a problem-solving attitude. Ability to handle high-pressure situations and multitask effectively. Proficiency in MS Excel/Google Sheets and CRM tools. Experience in process building and SOP documentation is preferred. Benefits : Career growth & learning opportunities Team-building & fun work culture Performance bonuses as per company policy What's on Offer? Work within a company with a solid track record of success Work alongside & learn from best in class talent Join a well known brand within Other Services

  • Reverse Logistics

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Acme services Full time

    **Role: Reverse logistics** Educational Qualifications - Graduate **only** Location - Lower Parel, Mumbai 1. Should have good communication skills. 2. Applicants must have a **minimum** of **3 years of experience in Ecommerce customer** **service, operations, or logistics.** 3. _**Applicants from E-commerce or logistics background are preferred.**_ 4....

  • Reverse Logistics Executive

    5 days ago

    Mumbai, Maharashtra, India Knya Full time

    About the Company: Knya is a fast-growing D2C brand redefining healthcare apparel for modern professionals. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession. About the Role: We are looking for a proactive and...

  • Reverse Logistics Officer

    5 days ago

    Mumbai, Maharashtra, India Living Water Exim Limited Full time

    **JD for Officer Level - Reverse Logistics** **Base location**:Mumbai **Work-experience: 2-5 years in relevant roles as per the JD** - Manage transportation pick-up requests for reverse logistics, ensuring timely and accurate coordination. - Book, track, and align transportation for return shipments, ensuring efficient deliveries to the Atomberg Warehouse...

  • Manager - Business Development

    4 days ago

    mumbai, India Reverse Logistics Group (RLG) Full time

    Application Deadline:30 November 2025Department:Business AdministrationLocation:NoidaCompensation:₹1,500,000 - ₹1,700,000 / yearDescriptionThe Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods...

  • Logistic Executive

    2 weeks ago

    Sakinaka, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    We’re looking for a detail-oriented, process-driven Logistics Executive to join our on-ground operations team. **In this role, you will coordinate daily with customers, transporters, and internal teams to ensure smooth movement of goods, both forward and reverse. You’ll also monitor key transporter KPIs and escalate delays to maintain service...

  • Logistics Executive Andheri W Mumbai 6+ Months

    3 days ago

    Mumbai, India Aliqan Technologies Full time

    **Logistics Executive ( share resume on JOBS(at the rate)ALIQAN(dot)COM** Logistics executive will facilitate and be actively involved in efficient dispatching / reverse pickup of daily orders received from different sales channels, will have to oversee the fulfilment cycle until they are delivered to the customer. Use order management system to ensure all...

  • Logistics Executive

    3 weeks ago

    Mumbai, India Rentkar Full time

    Logistics Operations Executive – Rentkar In-hand Salary: ₹2.5 – 4.5 LPA Location: Andheri East, Mumbai (On-site) About Rentkar Rentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery,...

  • Senior Logistics Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India M. M. K. Enterprises Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesCoordination and follow-ups with logistics service provider for logistics service requirementsMonitoring vehicles in transit to ensure material delivery as per transit scheduleResolution of escalation from internal customer (Business & Purchase Team)100% tracking of material from supplier, Vendor to delivery at siteApproving Handling /...

  • Logistics Executive

    1 day ago

    Mumbai, Maharashtra, India Ecoreco Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Company :Eco Recycling Limited (Ecoreco) is India's pioneering and BSE-listed company in e-waste and lithium-ion battery recycling. Since 2005, we have led the mission of sustainable resource recovery through cutting-edge technology, responsible recycling, and secure data destruction. Headquartered in Mumbai, Ecoreco serves OEMs, corporates,...

  • Logistics Manager

    2 weeks ago

    Navi Mumbai, India Mithila Quality Products Pvt Ltd Full time

    we are looking for 1 logistics manager post in cbd belapur, navi mumbai, with deep knowledge in logistics, logistics operations, shipping line, warehouse operations, logistics planning, transportation, logistic regression, communication skills, supply chain, reverse logistics and required educational qualification is : other bachelor degreeExperience5 - 10...