Digital Transformation Consultant

4 weeks ago


Gurugram, India WNS Full time

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description
Key Responsibilities:

  • Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.
  • Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients.
  • Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.
  • Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations
  • Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.
  • Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.
  • Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff
  • Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business.
  • Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives

Desired Skills and Experience:

  • 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies
  • Expert at Lean/Sigma, Process reengineering and Customer Journey mapping
  • Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.
  • Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.
  • Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.
  • Ability to analyze financial and operational data and synthesize findings in common business language.
  • Good Domain understanding is desirable
  • Ability to work with leaders in a matrix organization
  • Excellent business writing and presentation & communication skills.
  • Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.

Qualifications
Graduate or MBA



  • Gurugram, India Halliburton Full time

    Job Description Job description We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of...


  • Gurugram, India MKU Full time

    Role SummaryThe Senior Management Consultant will be a core member of our consulting team, responsible for leading digital transformation projects for Fortune 500 and high-growth clients.This role requires a strong blend of strategic thinking, deep industry knowledge, and excellent client-facing skills to deliver measurable and sustainable value through...

  • BUSINESS CONSULTANT

    2 weeks ago


    Gurugram, India Divya Placement Consultant Full time

    BUSINESS CONSULTANT - DIGITAL MARKETING Business Consultant - ( Digital Marketing) we are looking for a Senior Analyst who can mentor a team, own strategic accounts, and bridge execution with high-level marketing strategy.  Experienced business consultant (3-6 years experience in strategic business consultant/strategist roles) with a strong grasp of...

  • BUSINESS CONSULTANT

    2 weeks ago


    Gurugram, India Divya Placement Consultant Full time

    BUSINESS CONSULTANT - DIGITAL MARKETING Business Consultant - ( Digital Marketing) we are looking for a Senior Analyst who can mentor a team, own strategic accounts, and bridge execution with high-level marketing strategy.  Experienced business consultant (3-6 years experience in strategic business consultant/strategist roles) with a strong grasp of...

  • Vice President

    2 weeks ago


    Gurugram, Gurugram, India GC Technologies Pvt Ltd Full time

    Job Description Vice President - Lean Digital Transformation Must Have Skills: Hi-Tech Software Lean Six Sigma, Lean Digital Transformation, Location : Hyderabad, Hafeezpet -Hybrid work setup (at least 3x a week in the office) NP : upto 90 days Experience : 18 to 25 yrs Budget : Max 55 LPA Genpact - Fulltime Shift Timings: Global Shift Hours Detail...

  • Senior Manager

    2 weeks ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Senior Manager

    2 weeks ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...


  • Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Digital Transformation Manager - Senior Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services...


  • Gurugram, Gurugram, India GC Technologies Pvt Ltd Full time

    Job Description Assistant Vice President - O2C - Lean & Digital Transformation (Manufacturing) Must Have Skills: OTC, Lean Six Sigma, Lean Digital Transformation, AR, Cash, Collections, OTC Location : Gurugram - WFO NP : upto 90 days Experience : 12 to 15 yrs Budget : Max 37 LPA Genpact - Fulltime Shift Timings: Global Shift Hours Detail - Interview...


  • Gurugram, Gurugram, India Three Across Full time

    Job Description Job Title: VP, Lean Digital Transformation Location: Noida/ Gurugram/ Hyderabad Function: Digital Transformation Experience: 15+ Years About the Role: The Lean Digital Transformation (LDT) team is the strategic engine driving innovation and value creation across our operations and client engagements. This role is a high-impact,...