Senior Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Manager / Senior Manager - Lean Digital Transformation.

This role is to provide Process Excellence & Transformation support to Genpact businesses, which support respective global clients. This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.

Responsibilities
• Ops risk identification and mitigation – Targeted focus on process management within control limits 
• Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement
• Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating (VG) roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
• Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities 
• Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology 
• Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
• Initiating and leading projects that improve end-to-end processes 
• Setting, validating, and auditing measurement systems to deliver business impact 
• Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives 
• Supporting Transition teams in volume analysis, metric base lining and target setting for new processes 
• Driving Standardization and Global Best Practices within the organization
• Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
• Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
• Conceptualizing and completing Black Belt (BB) projects aimed at driving End-to-End business impact to processes 
• Fulfilling the requirements and Achieve BB Certification within 18-24 months 
Qualifications we seek in you
Minimum Qualifications

• University graduate 
• Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects
• Excellent Problem Solving & Analytical bent of mindset
• Lean & Green Belt Trained, Tested, Certified
• Good knowledge on Automation + Robotics + Other digital technologies
• Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs
• Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills
• Ability to work independently with a sense of urgency
• Critical thinking & accountability
• Good Leadership, consultative & partnering skills required
• Openness to new ideas and diverse cultures
• Relevant experience in the design, implementation, and administration of Digital transformation projects

Preferred Qualifications/Skills

• Domain SME Preferred – Contact Centre Operations - Good Insurance and F&A background would be an advantage