Collections Manager
2 weeks ago
Develop and implement strategies for the efficient management of collections activities, including monitoring overdue accounts and ensuring timely recovery.
Lead and manage a team of collections agents, providing coaching, guidance, and support to achieve collection targets.
Analyze delinquent accounts and develop action plans for resolution, including negotiation with customers and implementation of repayment schedules.
Monitor and evaluate the effectiveness of collection strategies and processes, making recommendations for improvement as needed.
Coordinate with internal departments such as credit, finance, and legal to address complex collection issues and ensure compliance with regulatory requirements.
Prepare regular reports and analysis on collections performance, including aging reports, recovery rates, and portfolio quality metrics.
Stay updated on industry trends, best practices, and regulatory changes related to collections management.
Requirements:
Bachelor’s degree in Business Administration, Finance, or related field.
Proven experience in collections management, preferably in the financial services industry.
Strong leadership and people management skills.
Excellent communication and negotiation abilities.
Analytical mindset with the ability to interpret data and make informed decisions.
Knowledge of relevant laws and regulations governing collections practices.
Proficiency in MS Office and collections management software.
Skills:
Collections Management: Developing and implementing strategies to optimize collections performance.
Leadership: Leading and motivating a team to achieve collection targets.
Negotiation: Negotiating with customers to resolve delinquent accounts.
Analytical Thinking: Analyzing data to identify trends and patterns in collections activity.
Compliance: Ensuring adherence to regulatory requirements and industry standards.
Preferred:
Certification in collections management or related field.
Experience with collections software and CRM systems.
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