Collection Advisor

3 weeks ago

delhi, India LEAD School Full time
Purpose of the Job:
Collection Advisor assists our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt. An ideal collection advisor will help mitigate financial losses by developing and enacting manageable debt recovery plans.
Key Responsibilities:
• Collaborating on debt collection efforts with Accounts and the Legal Department.
• Developing debt collection strategies and plans.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
• Initiating legal and repossession proceedings if debt recovery fails
Ideal Experience Profile:
• A minimum of 1 year experience in sales, customer service, or telemarketing.
• Previous debt collection experience will be advantageous.
• Experience in developing and enacting debt recovery plans and strategies to prevent losses.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Ability to collaborate on debt collection efforts with other departments and institutions.
• Experience in tracking down defaulters by searching publicly available databases and records.
• Exceptional record keeping and interpersonal skills.
Eligibility Criteria:
• Graduate - any field or equivalent.
• Hindi, English & Any regional language
Location: This position is based out of Mumbai (Andheri – East)

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