Inside Sales Team Lead
2 days ago
Position : Team Leader (Outbound sales process)
Location : Bhopal, Madhya Pradesh
Industry : BPO/Call Center
Salary : 5.25 LPA
Key Responsibilities
- Team Management : Supervise, mentor, and motivate a team of sales executives to meet and exceed individual and team sales targets.
- Performance Monitoring : Track and analyze team performance metrics, providing regular feedback and coaching to enhance productivity and efficiency.
- Sales Strategy Implementation : Collaborate with management to develop and implement effective sales strategies and ensure alignment with organizational goals.
- Training & Development : Conduct training sessions to improve team members’ sales techniques, product knowledge, and customer service skills.
- Reporting : Prepare and present regular sales performance reports to senior management, including insights and recommendations.
- Problem-Solving : Address and resolve customer and team issues promptly to maintain a positive work environment and customer satisfaction.
- Process Improvement : Identify areas for improvement in sales processes and workflows and suggest actionable solutions.
- Collaboration : Work closely with other departments to ensure seamless operations and customer satisfaction.
Key Requirements
- Experience : Minimum of 3–5 years of experience in a BPO sales environment, with at least 1 year in a leadership role.
Skills :
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM tools and MS Office.
- Leadership and team-building skills.
Qualities :
- Goal-oriented with a results-driven mindset.
- Ability to handle pressure and meet deadlines.
- Adaptability and willingness to learn.
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