Technical Support Executive

24 hours ago


Gurugram, India Sparsa Digital Pvt. Ltd. Full time

Company Description

Sparsa Digital specializes in providing tailored technology and media solutions to assist brands in engaging with their in-store audience. Our customized audio-video solutions are designed to create product awareness, generate leads, push offers, collect feedback, and increase sales conversions. We successfully manage CMS for over 30,000 screens for 250+ brands across various sectors, including retail, hospitality, automotive, and healthcare. Our solutions encompass hardware, software, content, and service management, ensuring seamless integration and remote control using advanced cloud-based CMS systems.

Role Description

This is a full-time on-site role for a Technical Support Executive located in Gurugram. The Technical Support Executive will be responsible for providing technical support and troubleshooting for our products and services, responding to customer inquiries, and ensuring a high level of customer satisfaction. Daily tasks include identifying technical issues, resolving customer issues, and collaborating with other departments to improve our services. The role also involves monitoring and maintaining the functionality of our digital communication solutions.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Service skills
  • Analytical Skills
  • Excellent problem-solving abilities
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Experience in the digital communications industry is a plus


  • Gurugram, India TP Full time

    Job Title: Customer Support Executive Location: Udyog Vihar GGN 5 days from office (Rotional Shifts) both side cab Job Description : Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions...


  • Gurugram, India iQubit Consulting Full time

    We're Hiring UrgentlyRole:Technical Support Executive –German / Dutch Language Specialist Location:Gurgaon (Sector 30) Work with one of ouresteemed clientsand grow your career in a premium international environment What We're Looking For: Excellent communication skills inEnglish+German (B2/B2.2/C1)orDutch (B2/B2.2/C1) No MTI / RTI– clear, professional...


  • Gurugram, India K. S. D. Placement Consultancy Full time

    Roles and Responsibilities Provide technical support to customers through phone calls, emails, or chats. Troubleshoot and resolve customer issues related to software products. Profile - Blended process (chat+voice) Work mode - work from office Position - customer support executive Qualification - graduated Skills - good communication skills Experience -...


  • Gurugram, India Sparsa Digital Full time

    Job Description Key Responsibilities: - NOC Based support to field engineers team - System provisioning on ERP - MIS generation - Resolve technical Queries - Having knowledge of ticketing tools. - Must have good knowledge of MS Excel and G-Sheet - Able to handle calls frequency. - Enthusiastic & Self motivated.


  • Gurugram, India TP Full time

    Job Title: Customer Technical Support Executive – International Process Location: Gurugram Job Type: Full-time Shift Timings: Night Shift / Rotational Shifts (as per international time zones) Job Summary: We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you...


  • Gurugram, India Sparsa Digital Full time

    Key Responsibilities: NOC Based support to field engineers teamSystem provisioning on ERPMIS generationResolve technical QueriesHaving knowledge of ticketing tools.Must have good knowledge of MS Excel and G-SheetAble to handle calls frequency.Enthusiastic & Self motivated.


  • Gurugram, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...


  • Gurugram, India NIIT Full time

    NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed...


  • Gurugram, India Rackspace Technology Full time

    Role Overview: Operations Manager role with Rackspace Private Cloud, we are looking for an operations Manager to lead our Migration team and collaborate with other departments for smooth operations. The role will lead a team of network engineers to support 24x7 Migration efforts and support estate devices. Key Responsibilities: Manage a team that works on...


  • Gurugram, India Executive Search Full time

    Required skills/qualifications: 1) Knowledge and experience in B-to-B Audio marketing 2) Data analysis skills 3) Communication and presentation skills 4) Planning and execution skills Scope of responsibility: Responsible for the success of the marketing strategy Personality sought: 1) Willingness to deliver results 2) Problem-solving skills 3) Teamwork...