Technical Support Executive

3 weeks ago

Gurugram, India Sparsa Digital Pvt. Ltd. Full time

Company Description

Sparsa Digital specializes in providing tailored technology and media solutions to assist brands in engaging with their in-store audience. Our customized audio-video solutions are designed to create product awareness, generate leads, push offers, collect feedback, and increase sales conversions. We successfully manage CMS for over 30,000 screens for 250+ brands across various sectors, including retail, hospitality, automotive, and healthcare. Our solutions encompass hardware, software, content, and service management, ensuring seamless integration and remote control using advanced cloud-based CMS systems.

Role Description

This is a full-time on-site role for a Technical Support Executive located in Gurugram. The Technical Support Executive will be responsible for providing technical support and troubleshooting for our products and services, responding to customer inquiries, and ensuring a high level of customer satisfaction. Daily tasks include identifying technical issues, resolving customer issues, and collaborating with other departments to improve our services. The role also involves monitoring and maintaining the functionality of our digital communication solutions.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Service skills
  • Analytical Skills
  • Excellent problem-solving abilities
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Experience in the digital communications industry is a plus

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