Staff Associate Network Administration

1 week ago

Bengaluru, India AT&T Full time

Job Description :Role: Tier T1.5 Support for AT&T GCSC Teams Responsibilities: First responder for strategic services (Flexware, SDWAN OTT) Network triage and service restoration. Managing transport circuits (AVPN, AIA, BB, LTE) Analyzing and escalating network events Coordinating software/hardware resources Monitoring, data capture, and problem analysis Ticket management and escalations Working with internal/external support groups Negotiating with other support centers for testing plans Technical Skills: 1-3 years in telecommunications/managed network infrastructure 1+ years in customer service/client interfacing 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.) Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T) Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc. Sound understanding of Voice, Data, and IP networks. Professional Skills: Excellent verbal and written communication Problem-solving abilities Professionalism and telephone etiquette Proficient with PC systems and applications Ability to work under pressure and prioritize tasks. Drive, enthusiasm, and self-motivation. Resourcefulness and team collaboration skills Years of Experience 1-3+ Years Education BE/B.TECH + CCNA/CCNP certified. Weekly Hours: 40Time Type: RegularLocation: Bangalore, Karnataka, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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