Network Security Administrator

5 days ago

Bengaluru, India Softenger Full time

**Job Profile**:

- Network Security Administrator**Job Location**:

- Bangalore**Experience Required**:

- 3-5 yrs- Technical Skills- 3+ year of technical experience of Networking and Networking Security Solutions
- 3+ year experience in Check Point Maestro Hyperscale Network Security Solution
- Fluent in English (verbal and written).
- Passionate about networking, information technology or cloud technologies.
- An up-to-date knowledge and understanding of your employer’s business and industry needs, as well as the technical demands
- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.
- Organisational skills and the ability to prioritise your workload.
- Ready to work in rotational shifts in 24×7 operations

Key Responsibilities
- Provide support in the areas of Network and Network security products like Cisco, Comware, Aruba, Checkpoint, CheckPoint Maestro, Palo Alto, Fortinet, F5 etc.
- Operate, Administer and Govern customer setup.
- Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
- Participate in after-hours remote support rosters.
- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish Issue resolution documents (KM & KT)
- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
- Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
- Participate/Drive ITIL based change management, Problem management, incident management.

Experience/Knowledge
- 3+ years of demonstrated experience in Network troubleshooting including service and support on networking products especially Check Point Maestro Hyperscale Network Security.
- Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.
- Demonstrate strong written and verbal communication skills.

Education/ Certification
- BE/BTech/BCA/BSC
- CheckPoint Certified Security Administrator / Expert
- Check Point Certified Maestro Expert will be an advantage.

PSQ’s
1) Do you have a minimum of 3 to 5 years of experience in supporting networking products.
2) Are you certified in ITIL
3) Do you have Networking certificates like CCNA, CCSA, CCSE, etc?
4) Are you ready to work in rotational shifts for 24X7 support?

There will be soft skills round where written and oral communication skills will be evaluate, followed by technical rounds, Operations round and finally HR round.

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