Call Center

4 weeks ago

Bengaluru, India Teleradiology Solutions Full time

Job Title:
Executive – Call Center

Location:
Whitefield, Bangalore

Experience:
1–5 Years (International Voice Process Preferred)

Industry:
Healthcare

Shift:
Rotational

Job Summary
We are seeking a
motivated and detail-oriented Call Center Executive
to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.

Key Responsibilities

  • Handle large volumes of inbound and outbound calls with efficiency and professionalism.
  • Understand client requirements and provide accurate, timely responses.
  • Maintain a courteous, helpful attitude to ensure a positive client experience.
  • Route calls to relevant departments and escalate issues as needed.
  • Document call details as per SOPs and follow up when necessary.
  • Monitor and respond to emails in a timely and professional manner.
  • Coordinate and communicate effectively with internal teams.
  • Work across multiple internal software platforms to manage tasks.
  • Identify and escalate priority or technical issues to relevant teams.
  • Maintain adaptability in a fast-paced and evolving environment.

Requirements & Qualifications

  • Excellent verbal and written communication skills in English.
  • 1–5 years of experience in a voice-based customer service role (International process preferred).
  • Strong listening skills and a high attention to detail.
  • Basic proficiency in MS Office and IT tools.
  • Ability to work independently and collaboratively.
  • Customer-first mindset with a high level of professionalism.
  • Willingness to work in rotational shifts, including weekends and night shifts.
  • Background in Home Science is an added advantage.
  • Familiarity with customer service principles and basic IT issue handling.

To Apply:
Send your CV to

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