Call Center Manager

4 weeks ago


Bengaluru, India GoodScore Full time

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.



Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.



Key Responsibilities:

  • Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
  • Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
  • Optimize dialer configurations, call routing , and lead assignment logic to maximize efficiency
  • Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
  • Drive agent performance and engagement through structured coaching, feedback, and incentive programs
  • Establish quality monitoring and performance review mechanisms
  • Design SOPs and escalation matrices to ensure seamless functioning across shifts
  • Take ownership of SLA adherence, compliance, and call center hygiene
  • Run experiments and make fast decisions, even with incomplete data
  • Align the call center strategy with broader sales and revenue goals



Required Qualifications:

  • 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
  • Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
  • Strong understanding of call center KPIs and agent management principles
  • High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
  • Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
  • Excellent communication, team management, and conflict resolution skills
  • Ability to make quick, data-backed, or instinctive decisions under ambiguity



Nice to Have (Optional):

  • Experience building a call center from scratch (infra + people + process)
  • Familiarity with CRM platforms and call center APIs
  • Exposure to inside sales or tele-sales revenue targets
  • Past experience with vendor management (BPOs or external call centers)

  • Call center manager

    4 weeks ago


    Bengaluru, India GoodScore Full time

    Company OverviewGood Score is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...

  • Call Center Agent

    2 weeks ago


    Banashankari, Bengaluru, Karnataka, India The Venkat Center for Skin ENT and Plastic Surgery Full time ₹ 1,51,240 - ₹ 3,82,080 per year

    Job Title: Call Center ExecutiveLocation: The Venkat Center for Aesthetic Health – Banashankari, BangaloreEmployment Type: Full-TimeAbout UsThe Venkat Center for Aesthetic Health is a leading cosmetic surgery and aesthetic healthcare facility in Bangalore, dedicated to patient care, clinical excellence, and operational efficiency. We are looking for a Call...

  • Call Center

    4 weeks ago


    Bengaluru, India Teleradiology Solutions Full time

    Job Title:Executive – Call Center Location:Whitefield, Bangalore Experience:1–5 Years (International Voice Process Preferred) Industry:Healthcare Shift:Rotational Job SummaryWe are seeking amotivated and detail-oriented Call Center Executiveto join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience...

  • Call Center Executive

    2 weeks ago


    Bengaluru, India Indraprastha Consulting Full time

    Magicbricks is Times of India Company We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits. We are looking for immediate hiring for the following positions; Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open Call Center Executive - Max. upto 4.8 L per annum For...

  • Call Center Executive

    2 weeks ago


    Bengaluru, India Positive Conversation Full time

    Its an Emergency call center wherein we will be receiving calls from the patients for Ambulance booking: 1) Require CALL CENTER EXECUTIVES for managing Inbound or Outbound emergency calls. 2) Tag the calls based on the Call type in the system. 3) Allocate the Ambulances accordingly based on the location details shared by patient. 4) Coordinate with the...


  • Marathahalli, Bengaluru, Karnataka, India Hiretick Full time

    **Position - **Call center Executives **Process - **US Voice Process **Experience - **6months-4 years of relevant experience **Mode** - Work from office (WFO) **Shift**: - 24x7, rotational shift **Transport**: - provided only for night shift (either pickup or Drop) **Role Description** This is a full-time on-site role for a Call Center Executive in...


  • Bengaluru, India Arow.in Full time

    #Role in both outbound call centers and the inbound call center. customer support 6month experience **Job Types**: Full-time, Part-time, Fresher Part-time hours: 40 per week **Salary**: ₹20,740.54 - ₹30,969.87 per month Schedule: - Day shift - Morning shift COVID-19 considerations: All have to wear mask and and have to sanitize their...


  • Bengaluru, India C. Krishniah Chetty Group of Jewellers Full time

    Roles & Responsibilities - End to End Call Center activities. - Design & implement overall Tele-Operation strategy. - Team Management. - Customer Service and Satisfaction. - Experience Management. - Meeting Targets, Reporting/ MIS. - Team Performance Analysis. - Excellent communication and writing skills - Minimum 5 years of experience. Educational...

  • Call center Executive

    19 hours ago


    Bengaluru, Karnataka, India InfoWryt Solutions LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The RoleWe are seeking enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare sector. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers through hot (OTP-driven) leads – no cold calling.Key ResponsibilitiesHandle...

  • Call Center Executive

    2 weeks ago


    HSR Layout, Bengaluru, Karnataka, India HR Hood Full time

    Job Summary The Call Quality Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing,...