Process Excellence Manager

4 weeks ago

Mumbai, India Teleperformance Full time
Designation. Manager / Senior Manager - Transactional Quality.

Skillset. Process Excellence, MBB or LSSBB

Location . Mumbai

Main Responsibilities :

- Certified lean Six Sigma Black Belt is mandatory- Should have expert knowledge be Six Sigma and Lean Techniques- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)- Bachelors or higher education degree with overall 7-12 years’ experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role- Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.- Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking, Travel, Admin, GBS, Finance in PEX capacity

Interested applicants can share their resume on

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