Process Excellence Manager
2 weeks ago
website www.firstsource.com
ResponsibilitiesIdentity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiencyEstablish positive working relationships at senior levels with functional heads.Zeal to build a culture of continuous improvement and innovation.Flexibility and initiative in achieving the desired outcomeCoach, guide and support team to achieve team, department and strategic objectives.Manage and execute as per plan key cross functional cross geography organizational initiatives.Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identificationSupport idea generation initiative across the support function.Design and facilitate problem solving workshops / kaizen events / design sprints.Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.Support end to end deployment of Intelligent Automation (IA) by identifying opportunities, documenting requirements and support deployment.
Key Performance Indicators
Value delivered through projects in support functionsAutomation identification and deployment supportProject Management and Process ImprovementFacilitating changeFacilitate Idea generation and idea management.Supporting training delivery as required
Critical:MBALSS Black Belt Certification (or) Management Consulting ExperienceStrong analytical, problem solving, facilitation and project management skillsExperience in Value Stream MappingExperience in facilitating problem solving workshops / kaizen events / Design sprints.
Contact detailsRashmi MallEmail- rashmi.mall@firstsource.com
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