Resident Property Manager

3 weeks ago

Bangalore, India Olive by Embassy Full time

Job Description:

Sales:

  • Should coordinate with the sales verticals to ensure a smooth property visit by the potential tenant.
  • Should push for generating additional revenue.

Daily Operations:

  • Follow the standard operating procedure for in time and flawless execution of guest check in/check out and move in/move out.
  • Complaint management from guests/members
  • Should keep a proactive and efficient follow up on Essential Services in the assigned properties Electricity, Water supply (washroom + Drinking), LIFT, Power back up Diesel, Wi-Fi and cleaning and hygiene of the entire property.
  • Daily quality checks of the building system will be carried out: Inspecting and arranging property repair and maintenance to meet OLIVE quality standards rigorously & implementation of preventive maintenance.
  • Lead all projects related to CAPEX expenditure.
  • Conduct daily briefings of all departments and circulate MOM to the corporate office.
  • Responsible to maintain an extensive list of property compliance and update the licences closer to 90 days of renewal.
  • Vendor management.
  • Should execute community activities at building level.
  • Should manage building inventory.
  • Will oversee housekeeping, security, multi skill technicians and front office.
  • Should be sound in using hotel property management systems.

Financials:

  • Rent collection from members / long stay contracted guest.
  • Transparent and correct payment of Utility bills etc. To the various vendors associated with the property operations.
  • Create monthly expense report and daily cash report.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget , and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue targets are met and exceeded.
  • Should have a keen understanding of revenue and expense forecasting.

Stay Experience:

  • Handling Escalation, complaints of the tenants and come out with best suitable solutions in time.
  • Ensure guest satisfaction targets are meet on exceeded expectation.
  • Maintain relationship with guest.
  • Handing Move out and evictions in best possible way without creating any hassles for guest.

 

Leadership and Trainers Attitude:

  • Resident Property manager is responsible to ensure the best performance and outcome from the HK personnel & security team stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine.
  • Should execute TRAINING session at the property level security guards and housekeeping personnel.
  • Provide effective leadership to hotel team members.
  • Respond to audits  to ensure continual improvement is achieved.

Company Policy and Ownership:

  • RPM is responsible for managing all aspects of the assigned property.
  • He or she is responsible to take ownership and managing all the physical assets in the property (Microwave oven etc.)


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