Service Delivery Account Manager

19 hours ago

Kanpur, India Basis Bay Full time

Company DescriptionBasis Bay is a B2B technology company with long-standing blue-chip clients worldwide. Established in 1996, providing enterprise clients across various industry sectors, including financial and regulatory institutions, with a stable, robust platform and critical premium infrastructure. Present in 22 countries and over 50 locations globally, with flagship Green Data Centre located in Cyberjaya, the first of its kind in Asia.Role DescriptionAs a Service Delivery Account Manager (AS400/Hardware/Core Banking System), you will play a crucial role in delivering exceptional support to our valued customers globally. Your primary responsibilities will include executing commercial strategies aligned with headquarter directives, carrying sales targets and leading initiatives to drive revenue growth, maintaining client satisfaction, and contributing to overall company success within the local market. Your expertise will contribute to enhancing customer satisfaction and ensuring the seamless operation of our services.The Service Delivery Account Manager (AS400/Hardware/Core Banking System) is responsible for:Country P&L ManagementOwn and manage the Profit & Loss statement for the local entityImplement financial strategies to meet budget targets and optimize costsMarketing & Brand AlignmentCollaborate with HQ marketing team to execute campaigns locallyCustomize brand initiatives to suit regional market needs and consumer behaviorSales LeadershipCarry and achieve assigned sales targetsDevelop and execute strategic growth plans for market expansionClient Relationship ManagementMaintain and strengthen relationships with key clients and partnersEnsure top-notch service and ongoing client satisfactionQualificationsBachelor's or Master's degree in Business Administration, Marketing, Finance, or related field.Minimum 8–10 years of experience in a managerial role, with regional or country-level exposure.Proven experience in sales, operations, and team leadership.Strong understanding of market dynamics and consumer trends.Excellent interpersonal, negotiation, and leadership skills.Ability to collaborate cross-functionally and with international stakeholders.

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