Resolution Specialist

4 weeks ago

Mumbai, India Acaipl Investment & Financial Services Full time

Job Summary:

The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Key Responsibilities:

  • Strategy Development: Develop and implement effective resolution strategies to minimize overdue accounts.
  • Portfolio Management: Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.
  • Customer Interaction: Engage with customers to understand their financial situations and negotiate payment plans or settlements.
  • Legal Coordination: Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.
  • Reporting: Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.
  • Compliance: Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills:

  • Education: Bachelors degree in Finance, Business Administration, law or a related field. A Master's degree or professional certification (e.g., CA, CFA) is a plus.
  • Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.
  • Leadership: Proven experience in managing and leading a team of collection professionals.
  • Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
  • Communication: Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.
  • Regulatory Knowledge: In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.
  • Customer Focus: Strong customer service orientation with the ability to handle sensitive situations professionally and empathetically.

Benefits:

  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Professional development opportunities.
  • A supportive and collaborative work environment.

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