Acaipl Investment
3 weeks ago
Job Summary:
The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.
Key Responsibilities:
- Strategy Development: Develop and implement effective resolution strategies to minimize overdue accounts.
- Portfolio Management: Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.
- Customer Interaction: Engage with customers to understand their financial situations and negotiate payment plans or settlements.
- Legal Coordination: Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.
- Reporting: Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.
- Compliance: Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.
Qualifications and Skills:
- Education: Bachelor's degree in Finance, Business Administration, law or a related field. A Master's degree or professional certification (e.g., CA, CFA) is a plus.
- Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.
- Leadership: Proven experience in managing and leading a team of collection professionals.
- Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
- Communication: Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.
- Regulatory Knowledge: In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.
- Customer Focus: Strong customer service orientation with the ability to handle sensitive situations professionally and Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Professional development opportunities.
- A supportive and collaborative work environment.
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