Process Excellence Manager

1 month ago


Uncha Samana, India Career Stone Consultant Full time

Opportunity with a Manufacturing Organization With strong Exp into Sales side Commercial excellence Relevant Exp 6Yrs + to max 10yrs Location Gurgaon Working days 5 ROLE Structuring sales process and methodologies to enhance sales team effectiveness.Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance.Drive enhancement & adoption of sales toolslike SFDC, Customer360 dashboard, QUIP etc.Maintain order among the sales team to have a healthy sales pipeline, zero overdue opportunities, high value add services etc. to meet sales & growth objectives of the organization.Generating business insights which would be of relevant business value to the commercial teamWork towards creating cross functional excellence towards the commercial department and the sales team.Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience. Drive customer satisfaction surveys, analyze the inputs received & drive actions with eachfunction to minimize customer pain areas & close the loop with customers.



  • Uncha Samana, India EXL Full time

    Job Description:Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholder's requirementsManaging QCAs work allocation, completion and performance managementQuality Analysis and identification of improvement opportunitiesError Analysis using QC toolsDeployment of Quality Functional practicesFloor support to...

  • Process Associate

    1 day ago


    Uncha Samana, India IGT Solutions Full time

    IGT is hiring for the role of Process Associate (Banking Process)Spread the word and refer eligible candidates for this opportunityDetails below:Contact Person: Bhanu ShreeDate: Every week Monday to Friday (Walk-in)Time: 9:00 AM – 3:00 PM ISTVenue: Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram 122016, Haryana,...


  • Uncha Samana, India Max Life Insurance Company Limited Full time

    KEY RESPONSIBILITIES Quality Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices. Build a culture of Quality as a way of life by showcasing capabilities in wider industry and internally with senior leadership through ongoing communication and participation in relevant...

  • Non Voice Process

    1 day ago


    Uncha Samana, India TechPoppy Full time

    NON VOICE PROCESSHotel and travel processLocation:GurugramSalary: 14k - 25k + incentiveShift: Day ShiftDays: 6 days workingWeek off: SundayLanguage: English Excellent IncentiveEmployment Type: Full Time, PermanentRole Category: Tele sales executiveEducation: UG Any GraduateKey Skills: Good communication skills

  • Process Trainer

    15 hours ago


    Uncha Samana, India IGT Solutions Full time

    Role & responsibilitiesJob descriptionJOB RESPONSIBILITIES (Trainer) - Credit Cards Inbound Customer Service ProcessEnsure successful execution of training needsMeasure program training effectivenessResponsible for ongoing observations of direct reports, providing guidance, mentoring, and support focusing on performance improvementSend reports/MIS to the...


  • Uncha Samana, India T&N Business Services Full time

    We are looking for some passionate international voice process candidates and job details are mentioned below:Job Details:Client: BPOExperience required: Fresher to 2 yrsLocation: GurugramMode of work: WFOQualification required: Graduates\ Under GraduatesSkillsrequired: Excellent communication skills Shift Timing: Rotational shiftsHandle Technical Support...


  • Uncha Samana, India T&N Business Services Full time

    We are looking for some passionate international voice process candidates and job details are mentioned below:Job Details:Client: BPOExperience required: Fresher to 2 yrsLocation: GurugramMode of work: WFOQualification required: Graduates\ Under GraduatesSkillsrequired: Excellent communication skills Shift Timing: Rotational shiftsHandle Technical Support...

  • Process Associate

    2 weeks ago


    Uncha Samana, India IGT Solutions Full time

    Greetings from IGT Solutions !!I am writing to inform you about the opportunity for the position of Process Associate at IGT Solutions. Below is the brief :-About IGT Solutions:IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a...

  • Process Associate

    2 months ago


    Uncha Samana, India IGT Solutions Full time

    Greetings from IGT Solutions !!I am writing to inform you about the opportunity for the position of Process Associate at IGT Solutions. Below is the brief :-About IGT Solutions:IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a...


  • Uncha Samana, India T&N Business Services Full time

    Job Details: Client: BPO Experience required: Freshers to 2 years Location: Gurugram Mode of work: WFO Qualification required: Graduates\/Undergraduates Skills required: Excellent communication skills Shift Timing: Rotational shifts Handle Technical Support queries received through any channel (Web, Chat, Email, Voice) from customers mainly based out of...

  • Process Associate

    15 hours ago


    Uncha Samana, India IGT Solutions Full time

    Hi ConnectionsSpread a wordIGT is #hiring for the role of #processassociateContact Person:Bhanu ShreeDate: Every week Monday to Friday (Walk-in)Time: 9:00 AM – 3:00 PM ISTVenue: Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram 122016, Haryana, Nearest Metro station: SikanderpurEligibility:Experience required 0-4...


  • Uncha Samana, India Indifi Full time

    Role: We are looking for Relationship Managers for Supply chain business can go an extra mile in on-boarding new customers and retaining old onesKey Tasks:To enable growth in SCF Business by identifying potential clients.To work as part of the team engaged in loan processing of applications received through Anchors partners. Own and manage end to end loan...

  • Production Manager

    19 hours ago


    Uncha Samana, India Trak N Tell Full time

    The ideal candidate will own the entire production process. They will strategize with other internal teams to ensure operational excellence. They will also run quality assessment to ensure customer satisfaction. ResponsibilitiesOversee plant operations such as budget, production schedule, production planning and stockMaintain clean and safe workplaceAnalyze...

  • Inventory Manager

    1 month ago


    Uncha Samana, India CITYFURNISH Full time

    Cityfurnish is hiring for Inventory Manager to manage efficient utilisation of inventory ensuring inventory is at the right place in the right condition for maximising ROIResponsibilitiesReview and Analyze inventory on weekly basis Identify inventory deviationAnalyzing consumption variance on monthly basis.Fortnightly report of inventory utilization and...


  • Uncha Samana, India NIIT Full time

    NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed...


  • Uncha Samana, India NIIT Full time

    NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed...

  • Non Voice Process

    1 week ago


    Uncha Samana, India TechPoppy Full time

    NON VOICE PROCESSHotel and travel processLocation:Gurugram Salary:14k 25k +incentiveShift: Day ShiftDays: 6 days working.Week off: SundayLanguage: English Excellent Incentive Employment Type: Full Time, PermanentRole Category: Tele sales executiveEducation:UG Any GraduateKey SkillsGood communication skills English

  • Non Voice Process

    4 weeks ago


    Uncha Samana, India TechPoppy Full time

    NON VOICE PROCESSHotel and travel processLocation:Gurugram Salary:14k 25k +incentiveShift: Day ShiftDays: 6 days working.Week off: SundayLanguage: English Excellent Incentive Employment Type: Full Time, PermanentRole Category: Tele sales executiveEducation:UG Any GraduateKey SkillsGood communication skills English

  • Project Manager

    1 day ago


    Uncha Samana, India Spinny Full time

    Key Responsibilities:● Coordinate and manage multiple projects simultaneously, ensuring timely completion within budget constraints.● Develop comprehensive project plans, timelines, and milestones, communicating progress and updates to stakeholders regularly.● Collaborate closely with cross-functional teams to define project requirements, scope, and...


  • Uncha Samana, India Max Life Insurance Company Limited Full time

    JOB SUMMARY:The Incumbent would be responsible for managing email backend vertical along with team of executives. The primary role is to ensure timely and accurate resolutions shared with customers on email and call. Problem understanding and solving by way of designing process and implement tech solves.KEY RESPONSIBILITIES:Primarily responsible for ensuring...