Customer Experience Coach

20 hours ago

Gurgaon, India IGT Solutions Full time

Job Title: Customer Experience CoachCompany Overview: IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.Job Responsibilities:- Provide feedback and coaching on presentation skills to enhance overall performance.- Serve as the liaison between quality and operations from a training and development perspective.- Demonstrate a strong aptitude for delivering exceptional customer experience.- Utilize strong analytical skills and attention to detail to monitor performance metrics.- Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements.- Work closely with new hires to enhance their communication skills and ensure consistent performance.- Lead refresher training sessions based on TNI findings and conduct calibration sessions.- Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives.- Regularly monitor calls and agent performance to ensure quality standards are met.- Conduct assessments to identify areas of improvement and implement action plans accordingly.- Perform training needs analysis, prepare action plans, and report on progress and improvements.Compensation- Upto 6 lpa.Requirements:- Bachelor's Degree (Any Field).- Excellent verbal and written communication skills.- Ability to work in a 24/7 environment (5-day work week).How to Apply: Interested candidates can send their resumes to: Contact: Equal Opportunity Employer: IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

  • Customer Experience Coach

    22 hours ago

    gurgaon district, India IGT Solutions Full time

    Job Title : Customer Experience Coach Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the...

  • Customer Services Training Coach

    1 day ago

    Gurgaon, India IGT Solutions Full time

    Job Title : Customer Experience Coach Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the...

  • Customer Experience Lead

    4 days ago

    Gurgaon, Haryana, India Precious Pet Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities/What You Will Do• Lead the HUFT Way: Inspire and guide the customer service team to embody empathy, warmth,and problem-solving in every interaction.• Pet Parent First: Create service protocols and tone of voice that reflect what pet parents trulyneed from reassurance to expert guidance.• Service Excellence: Define KPIs around...

  • Vocal Coach

    20 hours ago

    Gurgaon, India TP Full time

    We’re Hiring – Voice Coaches || International Telecom Process || GurgaonTeleperformance India is looking for passionate and dynamic Voice Coaches to join our growing team!If you have exceptional communication skills, love coaching talent, and thrive in a performance-driven environment — this is your chance to shine!What You’ll Do- Coach, mentor &...

  • Customer Success Manager

    1 week ago

    Gurgaon, India customer success Full time

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Experience in Loyalty

    3 hours ago

    Gurgaon, India Spotlight Career Consultant Full time

    Required skill - 2-3 years experience of working in a loyalty role in the Ecommerce company. Having worked in consumer digital engagement would be added benefit. - Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures. - Able to demonstrate a continuous...

  • Communication Coach OR Voice Coach For Gurgaon

    2 weeks ago

    Gurgaon, Haryana, India Wipro Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Communication Coach OR Voice Coach for GurgaonExp : 3-5 YearsLocation : GurgaonShift Timing : US Shift-Night (Both Side Transport)05 Days Week (Work from Office)Job Description:Designation: Assistant ManagerJob Description:Reporting to a Talent Transformation Lead, the candidate will be accountable for the implementation of training strategies, plans, and...

  • Financial Coach

    4 days ago

    Gurgaon, Haryana, India Wealth Escalator Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Financial Coach (Relationship Manager) Location: Gurugram, Haryana JRG Financial Services Pvt. Ltd.JRG Financial Services Pvt. Ltd., a trusted distributor of Mutual Funds and Insurance, is expanding its team to serve clients more effectively and drive business growth. We're looking for a passionate and result-driven professional to join us as...

  • Performance Coach

    1 day ago

    Gurgaon, India NIIT Limited Full time

    Role Summary The Performance Coach directly driving the professional development and performance of a critical sales cohort. This role requires a blend of strategic leadership, hands-on coaching expertise, and robust project management skills to ensure alignment with organizational sales goals and successful project execution. Lead and Mentor a...

  • Performance Coach

    1 day ago

    Gurgaon, India NIIT Limited Full time

    I. Role Summary The Performance Coach directly driving the professional development and performance of a critical sales cohort. This role requires a blend of strategic leadership, hands-on coaching expertise, and robust project management skills to ensure alignment with organizational sales goals and successful project execution. II. Key Responsibilities A....