Customer Success Specialist
3 weeks ago
Job DescriptionWe’re looking for a dynamic and organized individual with a background in creative or digital marketing agencies, who can take ownership of client success and account management. This role sits at the intersection of delivery, communication, and process ownership. You will play a key part in building out our client success playbook while nurturing strong relationships with our partners. This is a high-ownership, high-impact role - ideal for someone who thrives in fast-paced environments and enjoys wearing multiple hats.Key responsibilities:Be the primary point of contact for clients post-onboardingUnderstand client objectives and ensure our work aligns with themProactively identify areas to add value, upsell services, and reduce churnSchedule and lead regular client reviews, performance check-ins, and QBRsEnsure timely and quality delivery of creative and performance outputsHelp define and implement scalable processes for client success & account hygieneBuild documentation/templates for internal use: briefs, feedback loops, tracking sheets, SoPsWork with creative, media, and analytics teams to ensure client feedback is well translated and implementedManage internal task allocation, timelines, and resource dependenciesEscalate risks or blockers to leadership as neededMaintain visibility on deliverables, keeping all stakeholders updatedQualifications:2-4 years of experience in a creative/digital marketing agencyStrong understanding of how creative and campaign workflows operateHands-on experience working directly with clients across verticalsProficiency in tools like Notion, Trello, Google Sheets, Slack, etc.Clear, confident communicator with strong written and verbal skillsExperience in reporting, making presentations, and driving callsExperience with performance marketing or content-led campaignsExposure to tools like Asana, ClickUp, HubSpot, or CRM softwareAbility to work cross-functionally with design, media buying, and analytics teamsPrevious involvement in building or optimizing internal processes/playbooksAbout DeltaX:DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.
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Bengaluru, India CommerceIQ Full timeAbout the job:Company Overview:CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest...
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