Customer Service Executive

2 weeks ago


gurugram, India Integrated Language Solutions Full time
The Main goal for this rolewill be to provide excellent customer satisfaction to thecustomers. As a Customer Support Executive you will be responsiblefor contacting customers and responding to their complaints thoughemails social media and calls in a professional manner. In additionto this you should possess good listening skills with the abilityto complete the required taskssimultaneously.
  • Understandingthe products and services provided by the company.
  • Supportingthe customer through an email ticketing system social media andphone calls.
  • Resolvingcustomer complaints and queries.
  • Providingdetailed information to customers.
  • Maintainingrecords of each phone call for future reference.
  • Providingthe new employees with training sessions for enhancing theirskills.
  • Offeringexceptional customer service and satisfaction.
  • Followingup with customers for any further information.
  • Takingfeedback from thecustomers.
  • Negotiating the terms and conditions with thecustomer.

Requirements
  • Bachelorsdegree in Business Administration or a related field.
  • 3years of experience working as a Customer Support Executive or asimilar position in the Customer Service department.
  • Exceptionalverbal and written communication skills.
  • Goodproblemsolving abilities.
  • Acustomeroriented individual.
  • Abilityto meet deadlines and prioritize tasks.
  • Excellentnegotiation and sales skills.
  • Outstandinginterpersonal and organizational skills.
  • Excellentphone etiquette and active listening abilities.
  • Aquick learner and exceptional ability to makedecisions

Bachelors degree in Business Administration or a related field. 3years of experience working as a Customer Support Executive or asimilar position in the Customer Service department. Exceptionalverbal and written communication skills. Good problem-solvingabilities. A customer-oriented individual. Ability to meetdeadlines and prioritize tasks. Excellent negotiation and salesskills. Outstanding interpersonal and organizational skills.Excellent phone etiquette and active listening abilities. A quicklearner and exceptional ability to make decisions

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