Customer Service Executive
Found in: Talent IN C2 - 2 weeks ago
- Understandingthe products and services provided by the company.
- Supportingthe customer through an email ticketing system social media andphone calls.
- Resolvingcustomer complaints and queries.
- Providingdetailed information to customers.
- Maintainingrecords of each phone call for future reference.
- Providingthe new employees with training sessions for enhancing theirskills.
- Offeringexceptional customer service and satisfaction.
- Followingup with customers for any further information.
- Takingfeedback from thecustomers.
- Negotiating the terms and conditions with thecustomer.
Requirements
- Bachelorsdegree in Business Administration or a related field.
- 3years of experience working as a Customer Support Executive or asimilar position in the Customer Service department.
- Exceptionalverbal and written communication skills.
- Goodproblemsolving abilities.
- Acustomeroriented individual.
- Abilityto meet deadlines and prioritize tasks.
- Excellentnegotiation and sales skills.
- Outstandinginterpersonal and organizational skills.
- Excellentphone etiquette and active listening abilities.
- Aquick learner and exceptional ability to makedecisions
Bachelors degree in Business Administration or a related field. 3years of experience working as a Customer Support Executive or asimilar position in the Customer Service department. Exceptionalverbal and written communication skills. Good problem-solvingabilities. A customer-oriented individual. Ability to meetdeadlines and prioritize tasks. Excellent negotiation and salesskills. Outstanding interpersonal and organizational skills.Excellent phone etiquette and active listening abilities. A quicklearner and exceptional ability to make decisions
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