Customer Support Executive

2 weeks ago

Cochin, Kerala, India Thrillark Full time

About Thrillark

Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark.

About the Role

We're looking for a Customer Support Executive who can ensure our guests get timely help, smooth resolutions, and genuinely feel cared for. You'll be the first point of contact for users booking experiences across multiple cities.

If you're a good communicator, stay calm under pressure, and love making someone's day better, this role is for you.

  • Respond to customer queries through chat, email, and phone—promptly and clearly.
  • Assist users with bookings, cancellations, refunds, and troubleshooting.
  • Liaise with experience providers and internal teams to resolve guest concerns.
  • Keep a record of guest interactions, feedback, and resolutions.
  • Maintain a friendly, helpful tone across all communication.
  • Spot issues and suggest improvements to streamline the customer experience.

Who Can Apply

  • Freshers are welcome to apply — this is an entry-level position.
  • Excellent written and verbal communication skills in English.
  • Comfortable using CRM tools, spreadsheets, and multitasking.
  • Willing to work rotational shifts (including weekends or holidays when needed).
  • Positive attitude, empathy, and willingness to learn and grow.

Why Join Us

  • Be part of a fast-growing travel-tech startup with global ambitions.
  • Work closely with passionate founders and a small, energetic team.
  • A culture that values ownership, creativity, and learning.
  • Competitive compensation and opportunities to grow with us.

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