Customer Support Ambassador

2 days ago

Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Overview

We are seeking a professional with strong communication skills and problem-solving abilities to handle customer inquiries, resolve issues, and provide top-notch service in English.

Key Responsibilities:
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services in English.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions in English.
  • Collaborate with other departments to address complex customer issues.
  • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
Requirements:
  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
  • Previous experience in customer support or a related field is required.
  • Ability to work efficiently under pressure and in a fast-paced environment.
  • Empathy and patience when dealing with customer concerns.
What We Offer:

A dynamic work environment that values teamwork, continuous learning, and career growth opportunities.

About Us:

An innovative company dedicated to delivering exceptional customer experiences through cutting-edge technology and expert support.

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