Customer success manager
5 days ago
About Zoko Zoko helps D2 C brands grow faster using Whats App as a channel for sales, marketing, and customer support - all from a single dashboard. We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some of the fastest-growing Shopify stores. We’re a profitable startup, backed by Y-Combinator, and growing thoughtfully. At Zoko, you won’t be a small cog in a giant machine - you’ll be part of a close-knit team that ships fast, learns faster, and is obsessed with customer success. About the role As an Onboarding Manager / CSM at Zoko, you’ll be the first real partner our customers work with after signing up. You’ll guide them through setting up their Whats App infrastructure, integrating Zoko into their operations, and driving product adoption during the first 90 days while solving real business problems for the customers. This role is part CSM, part trainer, part problem-solver. You’ll lead onboarding calls, explain how to best use Zoko, troubleshoot integration issues, and most importantly, build strong relationships from day one. Responsibilites Own the first 90 days of the customer journey - from kickoff call to full product adoption Conduct 3-4 onboarding calls per day via Google Meet or Zoom Understand each customer’s business and tailor onboarding to their goals Train users on how to use Zoko and Whats App in their D2 C workflows Troubleshoot setup/integration issues (Shopify, Whats App API, CRM tools, etc.) Build strong trust with customers through clear, consultative communication Act as the bridge between customer needs and product capabilities What are we looking for 2+ years in a Saa S onboarding or customer success role Strong communication skills, especially on video calls Experience with tools like Shopify, Whats App Business API, or CRMs is a plus Ability to handle light technical troubleshooting during onboarding Fluent in English (Hindi is a plus) Strong sense of ownership, hustle, and empathy Comfortable working full-time from our Bangalore office How to Apply Round 1 is a short AI interview to help us understand your experience and communication style. Only candidates who complete this step will be considered for further rounds. Complete your AI round from here before applying -
-
Customer success manager
3 days ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
-
Customer success manager
3 weeks ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
-
Customer success manager
2 weeks ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients...
-
Customer success manager
3 days ago
Bangalore, India SuperAGI Full timeAbout Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer Success...
-
Customer Success Manager
1 day ago
bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term...
-
Customer Success Manager
3 weeks ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
-
Customer success manager
9 minutes ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
-
Customer Success Manager
2 weeks ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
-
Customer success manager
5 days ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield TM platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
-
Customer success manager
5 days ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
