Teleperformance | Customer Support Executive/ Sr. Customer Support Executive
1 week ago
Experience in
E-Mail and Chat/ Voice , preferably someone with customer support experience from BFSI Industry.
(International Chat/ Customer Support Experience Preferable)Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.Primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.
Technical Competence:Proficiency in Email and chat with Computer Literacy.Typing speed of at least 35 words per minute (wpm) with high accuracy.Quick Navigation Ability, Web Savvy-Ability to toggle between screens/tools.
Preferred candidate profile:Handle queries and problems of the customers.Location - Chennai (Two Sites- Ambattur and Perungalathur)Work Mode - From OfficeExcellent Email and Chat Etiquette.Excellent Written & Spoken English Skills.Should be within the Boundary limits for cab facility.Follow a 24/7 rotation shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage.Graduate and Undergraduate candidates can apply.Experienced candidates must have minimum 1 Year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.Handling Email and Live Chat would be added advantageShould have excellent command in English and good comprehension skills.
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