International Customer Service Representative
22 hours ago
Hi,
Good Day
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
We looking for immediate joiner
Position : International Customer Service Representative - Chat support (Telecom Process)
Experience : 1– 4 years
Job Location : Chennai - Ambit it Park (Work from office)
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Technical skills:
- Experience entering data using an alphanumeric keyboard and verifying/proofing entered data.
- Skill in reviewing, proofing and verifying data.
- Able to learn new concepts quickly.
- Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver.
- Knowledge of basic computer operations.
- Strong organizational skills.
- Highly motivated in the performance of sometimes repetitive duties with very low room for error.
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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