RapidBrains | Technical Support Engineer

2 weeks ago


Bareilly, India RapidBrains Full time
Job Title: Technical Support EngineerExperience Required:

7+ YearsLocation:

RemoteContract Duration:

1+ YearWork Hours:

Central US

OverviewWe are seeking an experienced

Technical Support Engineer

to collaborate with a client’s IT team in resolving IT tickets related to the

Dealership Management System (DMS) . The ideal candidate will possess strong troubleshooting skills, a deep understanding of business systems environments, and a commitment to optimizing IT service performance.

Key ResponsibilitiesCollaborate with the client’s IT team to resolve IT tickets specific to the

Dealership Management System (DMS) .Adhere to established procedures and service level agreements, ensuring timely resolution of tickets.Troubleshoot and resolve system-related issues, following a methodical and structured approach.Provide regular status updates to the client, ensuring clear communication and customer satisfaction.Identify opportunities for process improvements and contribute to their implementation.

Required Skills and QualificationsProven experience in

ticket-based IT systems

and troubleshooting system-related issues.Familiarity with

Dealership Management Systems (DMS)

or similar

ERP platforms .Strong understanding of

business systems environments .Certification or equivalent knowledge in

ITIL

or IT Service Management frameworks.Proficiency with remote collaboration tools and ticket management systems such as

ServiceNow ,

Zendesk , or

Jira .



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