RapidBrains | Technical Support Engineer
2 weeks ago
7+ YearsLocation:
RemoteContract Duration:
1+ YearWork Hours:
Central US
OverviewWe are seeking an experienced
Technical Support Engineer
to collaborate with a client’s IT team in resolving IT tickets related to the
Dealership Management System (DMS) . The ideal candidate will possess strong troubleshooting skills, a deep understanding of business systems environments, and a commitment to optimizing IT service performance.
Key ResponsibilitiesCollaborate with the client’s IT team to resolve IT tickets specific to the
Dealership Management System (DMS) .Adhere to established procedures and service level agreements, ensuring timely resolution of tickets.Troubleshoot and resolve system-related issues, following a methodical and structured approach.Provide regular status updates to the client, ensuring clear communication and customer satisfaction.Identify opportunities for process improvements and contribute to their implementation.
Required Skills and QualificationsProven experience in
ticket-based IT systems
and troubleshooting system-related issues.Familiarity with
Dealership Management Systems (DMS)
or similar
ERP platforms .Strong understanding of
business systems environments .Certification or equivalent knowledge in
ITIL
or IT Service Management frameworks.Proficiency with remote collaboration tools and ticket management systems such as
ServiceNow ,
Zendesk , or
Jira .
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