Hiring Helpdesk Technician

Greetings

I hope this message finds you well. We are exiting to share Job opportunity within our organization. We are currently seeking a talented individual to join our team.

You will find the detailed job description below and outlining the responsibilities, qualifications, and benefits associated with this position. We believe that this role offers a stimulating environment for professional growth and development, and we are eager to find the right candidate to contribute to our team's success.

If you or someone you know possesses the skills and experience outlined in the job description, we encourage you to apply or share this opportunity within your network.

Helpdesk Technician

Position Type: Full Time

Mode of work: Hybrid (As of now it will be Remote)

Base Location:Chennai

Shift Timing: 5 PM to 1 AM (or AM to 8.30 AM

Number of Openings: 10

Experience

Level 1 Support 2 to 4 Years

Team Lead 4 to 8 Years

Interested please share below details along with latest resume.

Tot exp -

Relevant exp -

CTC -

ECTC -

Current location -

Notice Period -

About Us

Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving.

About the Role - Helpdesk Technician - Level 1 Support

Job Summary

We are seeking a customer-focused and technically skilled Helpdesk Technician to provide first-level support for technical issues. The ideal candidate will be the first point of contact for end-users, resolving basic technical problems and escalating more complex issues as needed.

Roles & Responsibilities

• Provide first-level support for non-technical end users in a prompt, professional manner
• Troubleshoot workstation issues including hardware, software, and connectivity problems via pre-defined knowledge base and/or independent research
• Log and track support requests using a ticketing system
• Manage incidents/requests within scope & escalate per defined process
• Maintain documentation of common issues and solutions
• Deliver excellent customer service and communicate effectively with non-technical users

About the Role - Helpdesk Lead Team Lead

Job Summary

We are looking for a proactive and experienced Helpdesk Team Leader to oversee and guide our Level 1 support team. The ideal candidate will combine technical expertise with leadership skills to drive performance, improve processes, and deliver outstanding customer service.

Roles & Responsibilities

• Lead and mentor a team of Helpdesk Level 1 technicians
• Collaborate with other IT teams to improve support workflows and documentation
• Analyze support trends and recommend improvements to reduce recurring issues
• Ensure high levels of customer satisfaction and service quality provided by their team
• Provide first-level support for non-technical end users in a prompt, professional manner
• Troubleshoot workstation issues including hardware, software, and connectivity problems via pre-defined knowledge base and/or independent research
• Log and track support requests using a ticketing system
• Manage incidents/requests within scope & escalate per defined process
• Maintain documentation of common issues and solutions
• Deliver excellent customer service and communicate effectively with non-technical users

For both Lead and L1 Support Role

Qualifications

• Basic knowledge of Microsoft 365 suite and Windows operating systems
• Familiarity with Active Directory and user account management
• Understanding of MFA concepts and troubleshooting steps
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks
• Previous helpdesk or IT support experience preferred

Preferred Certifications

• Microsoft 365 Fundamentals (MS-900)
• CompTIA A+ or similar entry-level IT certification

Technical Skills

Operating Systems

• Windows 10/11
• iOS
• Android
• MacOS

Active Directory

• Create/disable accounts
• Reset passwords
• Add/remove/update groups

Antivirus

• Defender: Running scans, Removing malware
• Supporting Security and Infrastructure on ongoing Security Alerts

Mobile Phone Support/Mobile Device Management

• iPhone: Apple ID creation, MFA, Email Client
• Android: Google Account setup, MFA, Email Client
• Ordering new/replacement devices, terminating services

Other Systems

Including but not limited to:

• Zscaler
• Total Recall/Envision
• Kofax
• Entra ID/Intune/Autopilot
• Office Suite
• Productivity Tools (Adobe/PDF Creator)
• CyberArk

Competencies:

• Communication and Documentation
• Interpersonal Skills
• Independent Thinking
• Adaptability

Regards,

Ranjitha

Recruitment Specialist

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