BPO Supervisor
1 week ago
JOB DESCRIPTION Position Title: Supervisor/Team Lead, Financial Transactions and Reconciliation Status: Full Time – Work from Office Hours: Monday – Friday, 9:00am - 5:00pm EST Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Team Management: Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts. Provide guidance, training, and support to team members to ensure high performance and professional development. Conduct regular team meetings to review performance, address issues, and communicate updates. Variance Monitoring and Resolution: Oversee the identification, monitoring, and tracking of variances to ensure timely resolution. Ensure all reconciliations are supported with detailed documentation on a daily basis. Reconciliation and Reporting: Supervise the preparation of bank and account reconciliations. Ensure the accuracy and completeness of general ledger maintenance. Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported. Ensure timely transfer of funds and maintenance of ongoing reconciliations. Ensure reporting to clients is completed within SLA requirements. Financial Transaction Management: Oversee the application of postings and reversals of financial transactions. Ensure thorough analysis and decision-making based on financial information. Supervise investigation activities related to payments and adjustments. Manage correspondence related to financial transactions. Additional Duties: Support convenience cheque processing. Perform other related duties as assigned by senior management. Qualifications and Requirements: Educational Background: Post-secondary education in accounting or finance preferred. Experience: Minimum of 5 years of accounting experience in a banking environment or accounts receivable position. Previous supervisory experience in the financial sector is an asset. Fluent in English; proficiency in French is an asset. Skills and Competencies: Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and all Microsoft Suite Applications. Demonstrated ability to work within time constraints and manage multiple priorities. Excellent communication and interpersonal skills. Highly motivated with the ability to work independently and as part of a team. Demonstrated ability to implement change efforts and drive continuous improvement. Willingness to pursue continuous learning and self-development. Additional Information: This role requires adherence to established departmental escalation procedures and quality standards defined by the client. The position offers opportunities for professional growth and development within the Credit Card Operations department.
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Bpo Supervisor
6 days ago
Gurugram, Haryana, India NTT DATA Full timeNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...
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BPO Executive
1 week ago
Gurugram, India Seven Consultancy Full timeJOB DETAILS 1.Handle calls from customers or clients and provide them with a solution to their queries.2.He/She must show the willingness to learn new things every time and then. 3.Must discuss every matter with its supervisor or team leader to get any issue sorted 4.Giving a resolution to the customers or clients should be the whole and sole responsibility....
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BPO Executive
3 days ago
Gurugram, India Seven Consultancy Full timeJOB DETAILS 1.Handle calls from customers or clients and provide them with a solution to their queries.2.He/She must show the willingness to learn new things every time and then. 3.Must discuss every matter with its supervisor or team leader to get any issue sorted 4.Giving a resolution to the customers or clients should be the whole and sole responsibility....
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Bpo Supervisor
5 hours ago
Gurugram, Haryana, India NTT DATA Full timeOur client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. This team is currently seeking "AML/KYC Supervisor" to...
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BPO Trade Settlement Analyst
1 week ago
Gurugram, India NTT DATA Full timeJob Description The Opportunity Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high net-worth families create and manage wealth. At NTT DATA, we know...
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Gurugram, India Sana Search International Full timeJob description Roles and Responsibilities 1. Must be good in pitching and convincing customers. 2. Must be good in interpersonal skills. 3. Build and maintain customer relationships in support of Customer Onboarding and Customer retention. Desired Candidate Profile Fresher & Experienced both can apply Undergraduate (6 months minimum require) & Graduate...
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BPO Trade Settlement Sr Associate
1 week ago
Gurugram, India NTT DATA Full timeJob Description Reconciliation – Senior Associate The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics...
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Bpo Supervisor
2 weeks ago
Gurugram, Haryana, India NTT DATA Full timeRoles and Responsibilities - Support the accomplishment of all contracted service level targets/agreements. - Manage monthly and ad-hoc agent coaching and feedback. - Assist in daily, weekly, and monthly quality assurance activities. - Provides day to day support to the team and handle first level escalations as they arise or are assigned. - Maintain a...
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BPO PE
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Gurugram, India NTT DATA Full timeJob Description Private Equity – Senior Analyst The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respond to market...
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Gurugram, India Hiresquad Full timeJob Description Hiresquad Resources is looking for an experienced and dynamic Senior Process Trainer / AM Training for an International BPO, specifically for Voice Processes. If you have a proven track record in training methodologies, a passion for developing talent, and excellent communication skills, you'll be instrumental in shaping the success of our...
