SCCM Professional

4 weeks ago

Delhi, India Outworx Solutions Full time

Level : - L1+L2+L3

Job Role : -

L2 : -

  • SCCM solution management for Patch Management & Software asset management
  • Managing primary/Secondary Servers and distribution servers
  • Patch approvals, downloads, testing and distributions
  • Troubleshooting and resolving SCCM-related issues.
  • Performance tuning and optimization of SCCM infrastructure.
  • Assistance with SCCM software updates and patches.
  • Ensure to maintain agreed patching compliance on Endpoint and Server both.
  • Preparation of RCA for Major Incidents
  • Preparing, maintaining and Update of SOP and KBase
  • Technical support and consultation for SCCM deployment and configuration.
  • 24 x 7 monitoring of SCCM/Intune
  • Be aware of complete flow of the SCCM/Intune and do deep dive into the issue and fix it
  • Resolution of tickets within defined SLAs of priority
  • Generate reports on frequent issues, identify resolution and implement changes if required for permanent fix.
  • Engage with deployment team to create SOP for support teams.
  • Maintenance/Upgrade/ Cleanup of the SCCM/Intune.

L3 : -

  • Advanced Support: Provide expert troubleshooting for complex SCCM issues.
  • System Management: Design and manage SCCM infrastructure and configurations.
  • Software Deployment: Create and manage software packages and applications.
  • Patch Management: Implement and monitor patch deployment strategies.
  • Monitoring and Reporting: Set up monitoring solutions and generate compliance reports.
  • Documentation: Maintain process documentation and provide knowledge transfer.
  • Integration: Integrate SCCM with other IT tools and automate tasks.
  • Security Compliance: Ensure configurations meet security policies and standards.
  • Project Involvement: Participate in SCCM-related projects and upgrades.
  • Continuous Improvement: Stay updated on SCCM trends and recommend enhancements.

Tool / Technology : -

  • SCCM, Windows WSUS
  • Azure Update Manager

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