Windows and AD Support Professional

3 weeks ago

Delhi, India Outworx Solutions Full time

Level- L1+L2+L3

Windows OS L1 Support

  • Basic Windows Server management and troubleshooting skills
  • L1 (1-3yrs experience) of all activities mentioned for L2 Windows server administration Skills
  • Perform 24 X 7 monitoring of all the servers, for the following parameters by polling the servers at pre-defined intervals as agreed with customer during on-boarding phase
  • Availability of the server
  • File System / Partition Utilization as applicable
  • Memory utilization
  • Processor utilization
  • Monitor critical services related to operating systems
  • Creation / Deletion / Modification of User ID, Group ID, Contacts
  • Password Changes
  • Monitoring of the Active Directory Services
  • Incident / Request fulfilment / Change management

Windows Server Administration

  • Create, modify and delete network shares
  • Assign and maintain user access rights as per policies defined and agreed upon with the Customer
  • Assign and maintain space usage restrictions
  • Configure and maintain print servers and print queues
  • Maintain and administer DNS, DHCP, NFS, NIS, DFS roots, and group policy
  • Restore server operating system in the event of a crash using backup tools as provided by customer or proposed as part of solution
  • Resolve server problems like system hang, hard disk crash, with OEM support wherever required
  • Update patches through the customer provided centralized patch management system and manually wherever required
  • Perform periodic system performance tuning as per Customers policy
  • Manage and adhere to security Policy for user level access defined
  • Maintaining Active Directory, DHCP, DNS, Group Policy
  • Active Directory management
  • AD Replication management
  • Group policy management
  • Incident / Request fulfilment / Change managementBackup of Active Directory & Restore Active Directory

Widows OS L3

  • Support L1 and L2 team members and handle complex and critical issues
  • Ensure systems are always available
  • Suggest and develop automations for routine activities
  • Continual Service Improvement Planning and executions
  • Maintaining and reconfiguring Active Directory services
  • Preparation of RCA for Major Incidents
  • Repeat Incident / Alert Analysis
  • Performance tuning suggest by OEM
  • Update and maintenance of Availability, Capacity management
  • Planning and execution of DR Drills based on availability of DR setup and recovery procedures
  • Preparing, maintaining and updating of SOP and KBase
  • Maintaining and updating of Infra AS IS / Infra Documents
  • Troubleshoot SSO issues - ADFS/Azure SSO Integrations
  • Azure application integrations

Tools and Technology

  • Microsoft Windows Server 2012, 2016, 2022, Active Directory
  • Understanding / Certification of any Cloud platforms and Technologies like AWS & Azure
  • Knowledge of Monitoring, Patching and Automation tools like SCOM, SCCM, Ansible, Scripting

Certification

  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Secondary - AWS or Azure Fundamental, Practitioner, Solution Architect . Admin Certifications

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