Zinnia - Senior Support Engineer - Windows/Linux OS

3 days ago


Delhi Division, India Zinnia Full time

Description :Key Responsibilities :- Provide technical assistance and troubleshooting for software and system issues.- Manage and respond to customer inquiries promptly and professionally.- Diagnose and resolve hardware, software, and network-related problems.- Maintain and optimize operating systems performance and reliability.- Document issues, solutions, and processes to ensure knowledge sharing.- Collaborate with internal teams to escalate and resolve complex technical issues.- Deliver exceptional customer service while maintaining service-level agreements (SLAs).Qualifications :- Proven experience in Technical Support, Troubleshooting, and System Administration.- Strong customer service orientation with excellent problem-solving abilities.- Hands-on experience managing and maintaining Operating Systems (Windows/Linux).- Excellent verbal and written communication skills.- Strong analytical thinking and attention to detail.- Ability to work both independently and collaboratively in a fast-paced environment.- Bachelors degree in Computer Science, Information Technology, or a related field (preferred).- Experience in the insurance or fintech industry is an added advantage. (ref:hirist.tech)



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