Hiring for senior support engineer

4 days ago


Delhi, Delhi, India Zinnia Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Zinnia, an Eldridge Industries business, simplifies L&A insurance by delivering comprehensive technology solutions for the industry's most critical needs. Zinnia enables carriers and distributors to build, sell, and service insurance, ultimately helping more people get the coverage they need and the service they deserve. The company is also backed by funds managed by KKR and Vista Credit Partners, leading global investment firms.

Role Description

This is a full-time on-site role for a Senior Support Engineer located in New Delhi. The Senior Support Engineer will be responsible for providing technical support, troubleshooting technical issues, assisting customers with operating systems, and ensuring high levels of customer service. Daily tasks involve diagnosing and resolving technical problems, managing customer inquiries, and maintaining operating systems efficiency.

Qualifications

  • Technical Support, Troubleshooting, and Technical Assistance skills
  • Customer Support and Exceptional Customer Service skills
  • Proficiency in Operating Systems management and maintenance
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and in a team environment
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • Experience in the insurance industry is a plus

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