SCCM Professional
2 weeks ago
Level : - L1+L2+L3
Job Role : -
L2 : -
- SCCM solution management for Patch Management & Software asset management
- Managing primary/Secondary Servers and distribution servers
- Patch approvals, downloads, testing and distributions
- Troubleshooting and resolving SCCM-related issues.
- Performance tuning and optimization of SCCM infrastructure.
- Assistance with SCCM software updates and patches.
- Ensure to maintain agreed patching compliance on Endpoint and Server both.
- Preparation of RCA for Major Incidents
- Preparing, maintaining and Update of SOP and KBase
- Technical support and consultation for SCCM deployment and configuration.
- 24 x 7 monitoring of SCCM/Intune
- Be aware of complete flow of the SCCM/Intune and do deep dive into the issue and fix it
- Resolution of tickets within defined SLAs of priority
- Generate reports on frequent issues, identify resolution and implement changes if required for permanent fix.
- Engage with deployment team to create SOP for support teams.
- Maintenance/Upgrade/ Cleanup of the SCCM/Intune.
L3 : -
- Advanced Support: Provide expert troubleshooting for complex SCCM issues.
- System Management: Design and manage SCCM infrastructure and configurations.
- Software Deployment: Create and manage software packages and applications.
- Patch Management: Implement and monitor patch deployment strategies.
- Monitoring and Reporting: Set up monitoring solutions and generate compliance reports.
- Documentation: Maintain process documentation and provide knowledge transfer.
- Integration: Integrate SCCM with other IT tools and automate tasks.
- Security Compliance: Ensure configurations meet security policies and standards.
- Project Involvement: Participate in SCCM-related projects and upgrades.
- Continuous Improvement: Stay updated on SCCM trends and recommend enhancements.
Tool / Technology : -
- SCCM, Windows WSUS
- Azure Update Manager
-
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