ServiceNow Developer
1 month ago
Role : Service Now Developer
Exp : 5+ years
Responsibilities :
Develop ServiceNow solutions :
- Design, develop, and customize ServiceNow applications, modules, and workflows to meet the organization's CMDB and ITSM requirements.
Configuration Management Database (CMDB) :
- Implement and maintain the CMDB, including designing and defining configuration item (CI) classes, relationships, and attributes.
- Ensure data integrity, accuracy, and consistency within the CMDB.
IT Service Management (ITSM) :
- Design and implement ITSM processes, such as incident management, problem management, change management, and service request management, using ServiceNow ITSM modules.
Integration and automation :
- Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.).
- Automate manual tasks and processes within ServiceNow.
Customization and enhancement :
- Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes.
- Develop ServiceNow widgets, UI policies, and client scripts as required.
Testing and deployment :
- Perform thorough testing of ServiceNow configurations, customizations, and integrations. Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.
Collaboration and support :
- Collaborate with cross-functional teams, including IT operations, service desk, and other stakeholders, to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions.
- Provide support and troubleshooting assistance to end-users.
Documentation and training :
- Document technical designs, configurations, and processes related to ServiceNow development.
- Conduct training sessions and create user guides for ServiceNow functionalities and best practices.
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