ServiceNow Developer

4 weeks ago

Anywhere in IndiaMultiple Locations Selsoft Full time

Role : Service Now Developer

Exp : 5+ years

Responsibilities :

Develop ServiceNow solutions :


- Design, develop, and customize ServiceNow applications, modules, and workflows to meet the organization's CMDB and ITSM requirements.

Configuration Management Database (CMDB) :


- Implement and maintain the CMDB, including designing and defining configuration item (CI) classes, relationships, and attributes.


- Ensure data integrity, accuracy, and consistency within the CMDB.

IT Service Management (ITSM) :


- Design and implement ITSM processes, such as incident management, problem management, change management, and service request management, using ServiceNow ITSM modules.

Integration and automation :


- Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.).


- Automate manual tasks and processes within ServiceNow.

Customization and enhancement :


- Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes.


- Develop ServiceNow widgets, UI policies, and client scripts as required.

Testing and deployment :


- Perform thorough testing of ServiceNow configurations, customizations, and integrations. Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.

Collaboration and support :


- Collaborate with cross-functional teams, including IT operations, service desk, and other stakeholders, to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions.


- Provide support and troubleshooting assistance to end-users.

Documentation and training :


- Document technical designs, configurations, and processes related to ServiceNow development.


- Conduct training sessions and create user guides for ServiceNow functionalities and best practices.

(ref:hirist.tech)

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