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ServiceNow Developer
2 weeks ago
Job Description :
- Receive requirements provided by the SST team and create requirement definition documents
- Design and configure ServiceNow based on the requirement definition documents
- Review Suntory's ServiceNow environment and propose efficient configuration changes and operational improvements to SST based on ServiceNow best practice
Key Responsibilities :
- Implement ServiceNow as directed by the SST team
- Configure ServiceNow Service MAP
- Configure ServiceNow Discovery for configuration management with ITOM
- Create Service Request Forms
- Promote operation automation using Designer Flow
- Migrate items currently managed with Excel to ServiceNow's database
- ServiceNow Mid Server Redundancy
- Create design/operational documents for ServiceNow for overseas group companies
Qualifications and Skills :
- Have experience involved in building ServiceNow for over 5 years
- Proactively gather the latest information about ServiceNow
- Have robust communication skills and relationship-building ability
- Have the ability to work independently and collaboratively within a team
- Provide technical support for the horizontal development of Suntory Global Group companies using ServiceNow
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