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Customer Service Manager

2 months ago

anand, India Poddar Diamonds Full time


Role Description

This is a full-time on-site role for a Customer Service Associate at Poddar Diamonds in Mumbai. The Customer Service Associate will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.


Qualifications

  • Customer Support and Customer Service skills
  • Phone Etiquette
  • Customer Satisfaction and Customer Experience skills
  • Strong interpersonal and communication skills
  • Ability to problem-solve and handle difficult situations
  • Attention to detail and organizational skills
  • Previous experience in a customer-facing role is a plus
  • Fluency in multiple languages is beneficial