Ccm- Service

**Position Title: Customer Care Manager (Four Wheeler Dealership)**

**Overview**:
**The Customer Care Manager plays a crucial role in ensuring exceptional customer satisfaction and loyalty within a four-wheeler dealership environment. This role involves managing a team of customer care representatives, overseeing customer interactions, resolving escalated issues, and implementing strategies to enhance the overall customer experience.**

**Key Responsibilities**:

- **Lead, train, and motivate a team of customer care representatives to deliver excellent service.**:

- **Conduct regular performance evaluations, provide feedback, and implement coaching plans to improve team effectiveness.**:

- **Serve as the primary point of contact for escalated customer inquiries and complaints.**:

- **Handle complex or sensitive customer issues with professionalism, empathy, and a focus on resolution.**:

- **Develop and implement efficient customer care processes and procedures to streamline operations and improve response times.**:

- **Identify areas for improvement in the customer journey and collaborate with relevant departments to implement enhancements.**:

- **Build and maintain strong relationships with customers to foster loyalty and retention.**:

- **Act as a liaison between customers and internal departments to ensure timely resolution of issues and effective communication.**:

- **Analyze customer feedback, complaints, and service metrics to identify trends and areas for improvement.**:

- **Utilize data insights to develop actionable strategies for enhancing the overall customer experience.**:

- **Monitor customer interactions to ensure compliance with company policies and standards.**:

- **Conduct audits and quality assessments to maintain service excellence and uphold brand reputation.**:

- **Collaborate with cross-functional teams to share customer feedback, insights, and recommendations for improvement.**

**Qualifications**:

- **Bachelor’s degree in Business Administration, Marketing, or related field.**:

- **Proven experience in a customer service or customer care role, preferably within the automotive industry.**:

- **Strong leadership and team management skills with the ability to inspire and motivate others.**:

- **Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.**:

- **Analytical mindset with the ability to interpret data and draw actionable insights.**:

- **Problem-solving skills with the ability to resolve conflicts and address customer concerns effectively.**:

- **Proficiency in CRM software and other relevant tools for managing customer interactions.**:

- **Flexibility to work in a fast-paced environment and adapt to changing priorities.**:

- **Commitment to providing exceptional customer service and driving continuous improvement initiatives.**

**The Customer Care Manager**:

- **Service,** **plays a pivotal role in ensuring customer satisfaction, retention, and loyalty within the four-wheeler dealership. By leading a team of dedicated customer care representatives and implementing effective strategies, the Customer Care Manager contributes to the dealership's success and reputation for excellence in service.**

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Yearly bonus

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

**Speak with the employer**

+91 9099348113