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Sales Development Representative

3 months ago

Mumbai, India Trainocate India Full time
Sales Development Representative (SDR)

Overview Trainocate is a leading learning and development service provider company, delivering training in critical career competencies such as Analytics, Artificial Intelligence, Big Data, Cloud Computing, Data Science, Dev Ops, Machine Learning and more. These Training and Certifications programs are created and developed by leading technology conglomerates such as Amazon (AWS) , Cisco , Google (GCP) , IBM , Microsoft , NetApp, Trend Micro and UiPath and many others. We at Trainocate are proud to have helped thousands of professionals and companies in building competencies in current and emerging areas. We further solidify them through inhouse assessment tools followed by industry recognized certifications, thus increasing your company’s credibility and market value of your employees. Job Description for Senior Education Consultant• Work in tandem with Account Managers (Sales Team) and Delivery Managers (Delivery Team) in providing the consultancy to the Customers towards Training and Certification for – AWS, Microsoft and Google Cloud Portfolio• Establish and nurture relationships with customers through direct communication channels.• Position Trainocate’s Training and Certification Portfolio to existing clients – Classroom Trainings / Self-Paced / E Learnings / Experiential Learnings• Understand the customer’s skill gaps and advise on the learning path and the value derived from our training solutions to address their skill gaps.• In the process, become an education consultant and a trusted advisor to help our customers with their upskilling and certification needs• Build the Customer loyalty and help enhance the C Sats.• Plan and implement a training plan for the Customer to cover both current and future needs• Maintaining positive relationships with Customers, trainers and vendors• Coordinate with internal operations team, IT team and customer to setup the training delivery.• Measure the effectiveness of the training program and plan improvement methods as required• Track and monitor training and trainers feedback from learners as per norms (CSATs / NPS). Strive to improve the overall feedback with the objective to deliver best in class training deliveries in coordination with delivery team.• Join customer’s expectations calls with trainers and provide them with resolutions / training scheduling options. Coordinate between trainer and sales team to set the expectations and schedule the training program• Respond to escalations and requests from customers and provide pre-sales / after-sales support• Maintain strong inter-personal communication skills.Senior Education ConsultantQualifications and Skills - • 5+ years of business-to-business (B2B) operations and delivery experience in high-tech products/services industry • Should be able to articulate the value of a Training and Certification to Customers • Should be able to articulate the training and upskilling need to Trainers and Vendors • Passionate about maintain high quality training deliveries • A passion for Training & Certification and Technology. • Should have prior experience in a similar role with a solid track record of managing education consulting and training delivery management. • Experience in vendor and customer service and relationship building are highly desirable. • Exceptional communication and presentation skills • Excellent skills in using tools such as MS Office (Microsoft Word, Excel, and PowerPoint) and CRMs Top Traits and qualities • Results-driven • Problem Solver • Relationship Oriented • Organized • Effective Communicator • Competitive We OfferTrainocate is an equal opportunity employer. We offer highly competitive salaries, sales incentives / bonus programs, world-class perks, flexibility and unparalleled growth and development opportunities to create a cohesive and rewarding work environment.