Production Support Engineer

4 weeks ago

Bengaluru, India Autonomo Technologies Full time
Production Support Engineer - Platform Engineering

Are you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can walk in, grab what they need, and leave hassle-free.

At Autonomo, we're committed to leveraging computer vision software to empower retailers and streamline the shopping process. Our mission is to push the boundaries of technology and deliver an unparalleled retail experience for our customers. With headquarters strategically located in the United Kingdom and Germany, Autonomo offers a dynamic and global work environment.

If you're passionate about technology, innovation, and shaping the future of retail, Autonomo is the place for you.

About the Job:

We are seeking a dedicated Production Support Engineer to join our dynamic team in Bangalore. This role involves providing technical support to ensure operational continuity, handling support requests, managing communication with customers, and coordinating with various teams to resolve issues efficiently. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude.

Responsibilities:

Support and Maintenance:

- Handle support requests from our operations teams and customers.- Provide technical support to ensure operational continuity.- Implement workarounds to limit customer downtime and ensure the implementation of permanent solutions.

Customer Communication:

- Manage communication related to assigned customer accounts.- Interface with customers for all incidents, both internal and external.- Flexible working hours to support P1 user incidents

Coordination and Collaboration:

- Coordinate issues internally and with outsourced partners, service providers (Internet Service Providers, International Long Distance/National Long Distance telecom carriers), and on-site teams.- Participate in or organize Technical Call Bridges to address technical diagnostics and collaboration with customers and partners.- Coordinate with customer/partner Single Point Of Contact for all technical aspects, including hardware/VM/software installation/configuration.

Documentation and Reporting:

- Maintain up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, and other general-use information.- Maintain connectivity and account details from a support perspective to provide efficient support.- Manage incident reporting and Root Cause Analysis preparation.

Operational Excellence:

- Ensure SLAs exceed customer contract levels.- Execute tasks allocated by the reporting manager in a timely manner.- Multitask and handle various tasks based on priority.- Coordinate with the installation team for all on-site tasks, including store installation and services deployment.- Coordinate with customer L1/NOC teams for basic and detailed level filtration and troubleshooting.

Requirements:

- Minimum 4 years of professional experience in L2 support.- Experience working with Java, Python, Node.js, SQL, and NoSQL. Experience in Python and Go is a plus.- Experience in troubleshooting production systems and developing scripts using Python, Groovy, or equivalents.- Relevant experience in troubleshooting issues in large, complex systems.- Strong understanding of backend frameworks like Spring, microservices principles, OAuth, REST principles, database fundamentals, SQL optimization, MongoDB optimizations, ORM, performance tuning, and troubleshooting.- Expertise in managing third-party dependencies and resolving dependency conflicts.- Strong problem-solving skills and attention to detail.- Excellent communication and teamwork abilities.- Ability to thrive in a fast-paced, agile environment.- Positive mindset and proactive attitude.

What Makes Us Special?

Innovative Collaboration:

Work with intelligent and ambitious colleagues in a startup atmosphere, where your input significantly shapes our success.

Rapid Growth:

Join a rapidly expanding tech company that stands at the forefront of the retail revolution.

Empowerment and Autonomy:

Enjoy the freedom to lead projects that align with your skills and interests.

Global Team:

Collaborate with a diverse global team, benefiting from a rich tapestry of backgrounds and experiences.

Employee Stock Ownership Program (ESOP):

Engage in our ESOP and directly share in the success of our efforts.

Something Truly Special:

Contribute to groundbreaking innovations, collaborate with a talented team, and share in the success of our AI business.

Company Benefits: Salary + ESOP

Ready to embark on a journey of innovation with Autonomo? Apply now and be part of reshaping the future of retail technology

We encourage every qualified person to apply regardless of their age, gender identity, ethnicity, sexual orientation, disability status, or religion. We celebrate diversity and are excited about building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business needs.

  • Product Support Engineer

    2 months ago

    Bengaluru, India Vikgol Full time

    Company Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...

  • Product Support Engineer

    1 month ago

    Bengaluru, India Stack Wealth Full time

    Company DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe are seeking a skilled Production Support Engineer to join our team in Bengaluru. As a key member of our Home Loans Domain, you will play a crucial role in ensuring the reliability and efficiency of our production systems.Your primary responsibility will be to maintain the health of our production systems, collaborate with development teams...

  • Product Support Engineer

    1 month ago

    Bengaluru, India Stack Wealth Full time

    Company Description Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Product Support Engineer

    1 month ago

    Bengaluru, India Stack Wealth Full time

    Company DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Product Support Engineer

    1 month ago

    Bengaluru, India Stack Wealth Full time

    Company DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Product Support Engineer

    1 month ago

    Bengaluru, India SmartBear Full time

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...

  • Product Support Engineer

    1 month ago

    Bengaluru, India SmartBear Full time

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...

  • Production Support Engineer

    5 months ago

    Bengaluru, India Autonomo Technologies Full time

    Production Support Engineer - Platform EngineeringAre you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can...

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SmartBear Full time

    About the RoleAs an Associate Product Support Engineer at SmartBear, you will be responsible for delivering technical support services to our customers. You will work closely with our development teams to gain knowledge of our systems and increase your technical skill set.Key ResponsibilitiesTroubleshoot and solve technical support issues with external...

  • Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe are seeking a skilled Production Support Engineer to join our team in Bengaluru. As a key member of our Home Loans Domain, you will play a crucial role in ensuring the reliability and efficiency of our production systems.Your primary responsibility will be to maintain the health of our production systems, collaborating with development teams...

  • Product Support Engineer

    2 months ago

    Bengaluru, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Product Support Engineer

    2 months ago

    Bengaluru, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Production Support Engineer

    4 months ago

    Bengaluru, India PayU Full time

    Job Responsibilities • Strong Unix / Linux & Windows based O/S experience. Should possess strong debugging / troubleshooting skills in production environment. Should have the capability to identify root cause during production issues & publish RCA’s. Ability to do scripting (Shell, Perl, Python, SQL etc.) Should have worked in DevOps...

  • Product Support Engineer BugSnag

    6 days ago

    Bengaluru, Karnataka, India SmartBear Full time

    Job SummaryAt SmartBear, we're looking for a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key ResponsibilitiesTroubleshoot and...

  • Production Support Engineer

    4 days ago

    Bengaluru, India Sadup Softech Full time

    Job Position: Production SupportExp: 5+ YearsLocation: BangaloreJD:Excellent problem-solving skills to troubleshoot and resolve livecritical issues independentlyDevelopment experience (Java or Python, SQL) ORProduction SupportBasic Degree in Engineering or Computing relatedWeekend and after-hours support, on a rotating schedule, is required1. Excellent...

  • Product Support Engineer BugSnag

    2 weeks ago

    Bengaluru, Karnataka, India SmartBear Full time

    About the RoleWe are seeking a highly skilled Product Support Engineer to join our team at SmartBear. As a Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, working closely with our development teams to gain knowledge of our systems and increase your technical skill set.Key...

  • Senior Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India SmartBear Full time

    Job SummaryWe are seeking a highly skilled Senior Product Support Engineer to join our team at SmartBear. As a Senior Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key...

  • Production Support Engineer

    4 months ago

    Bengaluru, India Autonomo Technologies Full time

    Production Support Engineer - Platform EngineeringAre you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can...

  • Production Support Engineer

    5 months ago

    Bengaluru, India Autonomo Technologies Full time

    Production Support Engineer - Platform EngineeringAre you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can...