Complaints Handler

3 days ago

Panipat, India SUN STELLAR Full time

Job Description: Service Coordinator

Job Title: Service Coordinator

Salary: Upto 20,000

Location: Panipat

Qualification: Any Graduate

Job Summary:

The Service Coordinator is responsible for managing service requests, scheduling and coordinating technicians, ensuring timely resolution of customer issues, and maintaining high customer satisfaction. This role acts as a liaison between customers, technicians, and the management team.

Key Responsibilities: -

Coordinate and schedule service calls and maintenance activities. - Maintain service records and update databases with accurate information. - Communicate with clients to confirm appointments and provide updates. - Handle customer inquiries and complaints professionally. - Follow up with customers after service to ensure satisfaction. - Prepare daily, weekly, and monthly service performance reports. - Assist in spare parts ordering and inventory management. - Receive feedback from the clients.

Skills & Competencies: -

Excellent communication and interpersonal skills. - Problem-solving and conflict-resolution skills. - Proficiency in MS Office (Word, Excel). - Customer-focused mindset.

Interested Candidates Contact On This Number :

Job Type: Full-time

Pay: ₹16, ₹20,000.00 per month

Work Location: In person

Speak with the employer

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