Technical Recruiter II

3 days ago

Pune, India Compucom Full time

Job Summary
We are seeking a Talent Acquisition Specialist II with a strong background in Service Desk and Infrastructure Management hiring. In this role, you will be responsible for driving full-cycle recruitment to support our IT operations and managed services functions, ensuring timely hiring of high-quality candidates. You'll partner closely with business stakeholders to understand workforce needs and deliver talent that drives business success.

Duties And Responsibilities

  • Manage end-to-end recruitment for roles in Service Desk, Infrastructure Management, and others as needed.
  • Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
  • Utilize multiple sourcing channels (job boards, employee referrals, and internal database) to build strong talent pipelines.
  • Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
  • Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
  • Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
  • Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
  • Maintain compliance with company policies and local labor regulations.
  • Collaborate with TA peers on employer branding initiatives and continuous process improvement.

Basic Qualifications

  • 3–5 years of recruitment experience, with 2+ years focused on hiring for Service Desk and Infrastructure Management roles.
  • Solid understanding of IT services frameworks, shift-based support models, and L1–L3 support structures.
  • Proven experience working in a fast-paced, high-volume hiring environment.
  • Strong communication and stakeholder management skills.
  • Hands-on experience with ATS tools.
  • Proficient in using sourcing platforms like LinkedIn Recruiter, Naukri, Indeed, etc.
  • Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
  • Utilize multiple sourcing channels (LinkedIn, job boards, employee referrals, and internal database) to build strong talent pipelines.
  • Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
  • Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
  • Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
  • Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
  • Maintain compliance with company policies and local labor regulations.
  • Collaborate with TA peers on employer branding initiatives and continuous process improvement.

Preferred Qualifications

  • Prior experience supporting a global IT services organization.
  • Exposure to diversity hiring practices in India.
  • Bachelor's degree in HR, Business, or related field; certification in recruitment or sourcing is a plus.

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