Digital Customer Engagement Manager

1 week ago

bangalore, India TechDoQuest Full time

Role Requirements Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.) Excellent customer focus / Networking / Relationship Building /Results-driven / Self- organized / Decision making Strong knowledge of IT Service Management, SAP Basis and SAP Application Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Cloud architecture and IT technical infrastructure know-how Technical and application expertise for different cloud solutions (min. HEC & S/4HANA) Understanding of escalation handling and procedures Experience in working with cross-cultural and cross-functional teams or individuals Proficiency in English (Written and verbal), additional (local) languages are plus PC3 Delivery Partner Resource Requirement – MUST HAVE skills Technical Skills Strong knowledge of IT Service Management, SAP Basis and SAP Applications Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution Soft Skills Excellent customer focus / Networking / Relationship Building /Results-driven / Self- organized / Decision making Excellent communication skills (written and verbal) Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution Experience in working with cross-cultural and cross-functional teams or individuals Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.

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