EUC Windows L2 Support Engineer
2 weeks ago
Job Title: EUC Windows L2 Support Engineer
Key Responsibilities:
- Incident Management:
- Serve as second-level support for Windows desktop environments, focusing on application deployment, user access, and system performance.
- Diagnose and resolve complex issues using event logs, system diagnostics, and network analysis tools.
- Prioritize and manage incidents within defined SLAs, ensuring timely and effective resolution.
- Document resolution steps and contribute to a comprehensive knowledge base.
- SCCM Administration:
- Manage and deploy software, applications, and operating systems using the SCCM console.
- Develop and maintain SCCM collections based on user groups, device attributes, and custom criteria to support targeted deployments.
- Monitor and report on deployment status to ensure successful software and OS rollouts.
- PowerShell Scripting:
- Write and maintain PowerShell scripts to automate tasks such as user account management, system configurations, application installations, and data manipulation.
- Leverage PowerShell for advanced troubleshooting and system administration tasks.
- Desktop Management:
- Manage Windows desktop environments, including user profiles, group policies, and security settings.
- Troubleshoot hardware and software compatibility issues on user workstations.
- Oversee image management and desktop refresh processes to maintain system consistency.
- Proactive Monitoring and Optimization:
- Continuously monitor system health and performance metrics to detect and address potential issues proactively.
- Implement resource management and application optimization measures to enhance system performance.
- Participate in capacity planning and recommend infrastructure upgrades to meet organizational needs.
Required Skills and Experience:
- Technical Expertise:
- Proven experience in Windows Server and Windows desktop (10/11) administration.
- Strong understanding of Active Directory, group policies, and DNS.
- Proficiency in SCCM administration, including package creation, deployment, and reporting.
- Advanced skills in PowerShell scripting for automation and system management.
- Basic network troubleshooting skills and understanding of IT infrastructure.
- Communication Skills:
- Strong interpersonal skills to interact effectively with both technical and non-technical stakeholders.
- Ability to document technical solutions clearly for use in knowledge base updates.
Nice to Have:
- Experience with cloud services, including Azure and Intune.
- Familiarity with ITIL or other IT service management frameworks.
- Certifications in Windows administration (MCSE, MCSA) or SCCM are advantageous.
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