EUC Windows L2 Support Engineer

3 days ago


India Yoda Tech Full time


Job Title: EUC Windows L2 Support Engineer 


 Key Responsibilities:  

  • Incident Management:  
  • Serve as second-level support for Windows desktop environments, focusing on application deployment, user access, and system performance. 
  • Diagnose and resolve complex issues using event logs, system diagnostics, and network analysis tools. 
  • Prioritize and manage incidents within defined SLAs, ensuring timely and effective resolution. 
  • Document resolution steps and contribute to a comprehensive knowledge base. 
  • SCCM Administration:  
  • Manage and deploy software, applications, and operating systems using the SCCM console. 
  • Develop and maintain SCCM collections based on user groups, device attributes, and custom criteria to support targeted deployments. 
  • Monitor and report on deployment status to ensure successful software and OS rollouts. 
  • PowerShell Scripting:  
  • Write and maintain PowerShell scripts to automate tasks such as user account management, system configurations, application installations, and data manipulation. 
  • Leverage PowerShell for advanced troubleshooting and system administration tasks. 
  • Desktop Management:  
  • Manage Windows desktop environments, including user profiles, group policies, and security settings. 
  • Troubleshoot hardware and software compatibility issues on user workstations. 
  • Oversee image management and desktop refresh processes to maintain system consistency. 
  • Proactive Monitoring and Optimization:  
  • Continuously monitor system health and performance metrics to detect and address potential issues proactively. 
  • Implement resource management and application optimization measures to enhance system performance. 
  • Participate in capacity planning and recommend infrastructure upgrades to meet organizational needs. 

Required Skills and Experience:  

  • Technical Expertise:  
  • Proven experience in Windows Server and Windows desktop (10/11) administration. 
  • Strong understanding of Active Directory, group policies, and DNS. 
  • Proficiency in SCCM administration, including package creation, deployment, and reporting. 
  • Advanced skills in PowerShell scripting for automation and system management. 
  • Basic network troubleshooting skills and understanding of IT infrastructure. 
  • Communication Skills:  
  • Strong interpersonal skills to interact effectively with both technical and non-technical stakeholders. 
  • Ability to document technical solutions clearly for use in knowledge base updates. 

Nice to Have:  

  • Experience with cloud services, including Azure and Intune. 
  • Familiarity with ITIL or other IT service management frameworks. 
  • Certifications in Windows administration (MCSE, MCSA) or SCCM are advantageous. 




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