Technical Specialist/Technical Support Engineer

4 weeks ago

Bengaluru, India REVEILLE TECHNOLOGIES PRIVATE LIMITED Full time

Primary Responsibilities:

A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.

We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.

Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time.

We always need to be prepared and be ready to act.

Key Technical Skills :

What you'll do :

- Documenting incidents, runbooks, and incident response report

- Writing postmortem report

- Ensure proper logging, monitoring and alerting

- Change management and maintain an Incident management system.

- Drive root cause analysis exercise for issues

- Adopting Site Reliability Engineering practices in the group

- Tailoring processes to manage time-sensitive issues and bring them to appropriate closure.

- Owning end-to-end availability and performance of mission-critical services and building

- Automation to prevent the recurrence of the problem.

Key Responsibilities :

- Works with cross-product teams to ensure the high availability of the system.

- Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang

- Ability to identify system bottlenecks and recommend solutions to solve the availability issue.

- Proven expertise in system-level debugging

- Working experience in building massively scalable high-performance services

- Strong Linux systems knowledge

- Guide new SRE engineers on aspects of system debugging.

- Hands-on experience working with AWS systems and components.

List of tools we are using internally :

- Thread Dump Analysis

- Heap Dump Analysis

- GC logs Analysis

- Knowledge of Java Virtual Machine (JVM) tuning

- Knowledge of Tomcat, IBM WAS and Weblogic

- Multiple scripting/programming languages: PHP, GoLang, Scala

- Monitoring: Grafana, ELK AWS cloud watch, and other internal tools

- Documentation and Ticketing: Jira and Confluence

Qualification :

- Bachelor's degree in computer science or equivalent field

- Working experience in building massively scalable high-performance services

- Excellent written and verbal skill

(ref:hirist.tech)

  • Technical Specialist

    4 days ago

    Bengaluru, Karnataka, India NatWest Digital X Full time

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative,...

  • Technical Support Specialist

    1 week ago

    Bengaluru, India OnSolve Full time

    Technical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...

  • Technical Support Specialist

    1 week ago

    Bengaluru, India OnSolve Full time

    Technical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...

  • Technical Specialist

    4 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    Technical Specialist - Offshore WindTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Product & Technical Support Specialist

    4 weeks ago

    Bengaluru, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, India Autodesk Full time

    Position OverviewWe are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc.As part of the Customer Technical...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Technical Application Support Specialist

    3 weeks ago

    Bengaluru, India CAE Full time

    Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role you...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, India Autodesk Full time

    Position Overview We are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. As part of the Customer...

  • Technical Sales Support Manager

    1 month ago

    Bengaluru, India HITACHI ENERGY INDIA LIMITED Full time

    Description : Job: Technical Sales Support Manager / Specialist Reporting Line: Sales Support Manager Mission Statement: Support the Sales organization and customers throughout the proposal process in formulating technical solution for various power quality problems, preparing technical descriptions of the applied products and technology,...

  • Technical Application Support Specialist

    2 weeks ago

    Bengaluru, India CAE Full time

    Role and ResponsibilitiesTechnical Application Support SpecialistCAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will support...

  • Technical Support Engineer

    1 day ago

    Bengaluru, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary: We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both...

  • Technical Support Engineer

    2 days ago

    Bengaluru, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India UST Full time

    Greetings From UST !!We have an opening for "Technical Support Engineer" position.Yrs of exp : 1-6 yrsLocation - BangaloreMust Have Skills:Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.Working experience on physical servers from...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, India UST Full time

    Greetings From UST !!We have an opening for "Technical Support Engineer" position.Yrs of exp : 1-6 yrsLocation - BangaloreMust Have Skills:- Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.- Working experience on physical servers...

  • Technical Services Engineers

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Technical Services Engineers - Various PositionsPosition:The Technical Service Engineer reports to Manager - Technical services. We are currently looking for engineers in the following disciplines;AvionicsPower plantSpecifically, the Technical Services Engineer will;Provide technical support of activities prior to aircraft delivery.Supply technical services...

  • Technical Support Engineer

    18 hours ago

    Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...