Technical Support Engineer

Title :

- Technical Specialist - Technical Support Engineer

Experience : 6 - 10 years

Designation : Senior Technical Specialist

Education : Graduate/Post-Graduate

Location : Mumbai (on-site)

Functions : IT

Job type : Permanent

Industry : Information Technology and Consulting Services

Primary Responsibilities :

- A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.

- We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.

- Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.

Key Technical Skills - What youll do :

- Documenting incidents, runbooks, and incident response report

- Writing postmortem report

- Ensure proper logging, monitoring and alerting

- Change management and maintain an Incident management system.

- Drive root cause analysis exercise for issues

- Adopting Site Reliability Engineering practices in the group

- Tailoring processes to manage time-sensitive issues and bring them to appropriate closure.

- Owning end-to-end availability and performance of mission-critical services and building

- Automation to prevent the recurrence of the problem.

Key Responsibilities :

- Works with cross-product teams to ensure the high availability of the system.

- Experience in at least one of the following languages and willingness to learn new ones : Bash, Php, Golang

- Ability to identify system bottlenecks and recommend solutions to solve the availability issue.

- Proven expertise in system-level debugging

- Working experience in building massively scalable high-performance services

- Strong Linux systems knowledge

- Guide new SRE engineers on aspects of system debugging.

- Hands-on experience working with AWS systems and of tools we are using internally :

- Thread Dump Analysis

- Heap Dump Analysis

- GC logs Analysis

- Knowledge of Java Virtual Machine (JVM) tuning

- Knowledge of Tomcat, IBM WAS and Weblogic

- Multiple scripting/programming languages : PHP, GoLang, Scala

- Monitoring : Grafana, ELK AWS cloud watch, and other internal tools

- Documentation and Ticketing : Jira and :

- Bachelor's degree in computer science or equivalent field

- Working experience in building massively scalable high-performance services

- Excellent written and verbal skill

Why Join Us?

- Positive Employee Testimonials and Good Culture : Consistently Very Satisfied rating and positive feedback about the culture from the team.

- Solve highly complex IT problems : Opportunity to work on some of the most complex and highly transacted IT systems in the world solving real Business problems.

- Fast Track Career Growth : We highly promote meritocracy, and it is the capability on ground and not the number of years which matter to us. Based on your capability you can expect 2x faster growth at Avekshaa compared to a large IT company

- Rapid Learning : Avekshaa is a young and agile company, environment and opportunity here is a crash courses in business and life. You will potentially learn more in 6 months here than you will in few years at university or a large IT company.

- Promote Innovation : we cannot afford to be very top heavy and so will expect everyone to be entrepreneurial. This means having the liberty to take risks, work unsupervised and innovate.

- More ownership : you will be part of the close-knit team. You will have both a sense of ownership and actual ownership (through ESOPs) that will give you one more reason to take on challenges and learn more.

- More satisfaction : your work will have a direct impact on our Customers Business

- Best Technical career path in the industry : delivery stream people can grow up-to the Role of Partner (an Industry first)

- Promote brand : our approach is to ensure that every individual build her/his own brand through patents, papers and presentations -this is the best way to build Avekshaa s brand too.