Chat Support Associate

2 days ago

New Delhi, India People Prime Worldwide Full time

About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: Chat Support AssociateLocation: KolkataExperience: 0–1 YearsEmployment Type:PermanentNotice Period:Immediate Joiners OnlyInterview Mode:Face to FaceMode: WFO(Completely Night Shifts)About the CompanyOur client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions.Job Description- Handle member queries via chat and email promptly and professionally - Provide accurate and complete information while maintaining a polite and empathetic tone - Ensure timely resolution of issues while adhering to compliance and process guidelines - Maintain data accuracy and proper documentation for all interactions - Meet or exceed service quality and productivity targets - Exhibit strong written communication, analytical thinking, and multitasking skillsMandatory Skills / Requirements- Excellent written communication skills in English - Typing speed: Minimum 35 WPM with 95% accuracy - Strong comprehension and problem-solving ability - Basic computer proficiency (MS Office, web navigation, CRM tools) - Customer-service-oriented mindset with attention to detail - Should not be enrolled in any full-time course - Must be comfortable working from office and in night shiftsThanks

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