chat support

3 days ago

New Delhi, India People Prime Worldwide Full time

Job Title:Chat Support Associate Location:Kolkata Experience:0–1 Years Employment Type: Permanent Notice Period: Immediate Joiners Only Interview Mode: Face to Face Mode : WFO(Completely Night Shifts)About the Company Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions.Job Description Handlemember queries via chat and emailpromptly and professionally Provideaccurate and complete informationwhile maintaining a polite and empathetic tone Ensuretimely resolutionof issues while adhering to compliance and process guidelines Maintaindata accuracyand proper documentation for all interactions Meet or exceedservice quality and productivity targets Exhibit strongwritten communication, analytical thinking, and multitasking skillsMandatory Skills / Requirements Excellentwritten communication skillsin English Typing speed:Minimum 35 WPM with 95% accuracy Strongcomprehension and problem-solvingability Basiccomputer proficiency(MS Office, web navigation, CRM tools) Customer-service-orientedmindset with attention to detail Should not be enrolled in anyfull-time course Must be comfortableworking from officeand innight shifts Important Note (Before Applying) Do NOT apply if: You do not meet the communication and typing skill requirements You are currently enrolled in a full-time course You are outside the transport boundary or cannot commute to the office You arenot an immediate joiner You havemore than 1 year of experience You arenot available for a Face-to-Face Interview You are aTechnical Graduate (B.Tech, B.E., M.Tech, etc.) or Diploma Holder ✅Apply ONLY if you meet all the criteria above.

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